Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Nott

Flagstaff,AZ

Summary

Versatile and results-driven business owner with 9 years of experience in operations management and marketing within the customer service industry. Proven track record in developing effective marketing strategies, enhancing customer satisfaction, and training team members. Skilled in business development and customer service, with a strong focus on maintaining high standards of service delivery and brand awareness.

Overview

8
8
years of professional experience

Work History

Owner

A& A Mobile Diagnostic, Repair and Parts Service
11.2021 - 08.2024
  • Founded and operated a successful business for 3 years, overseeing all aspects of operations
  • Created effective marketing strategies to promote the business and attract new customers
  • Utilized social media platforms to expand brand awareness and engage with target audience
  • Maintained high levels of customer satisfaction through exceptional service delivery

Automotive parts sales

B&R Auto Wrecking
03.2019 - 01.2020
  • Provided exceptional customer service by assisting customers in identifying and selecting the correct automotive parts for their vehicles
  • Processed sales transactions efficiently and accurately, handling cash, credit card, and check payments
  • Resolved customer complaints or concerns regarding incorrect or defective parts promptly and effectively
  • Developed strong product knowledge to provide expert advice on automotive parts compatibility, performance, and installation procedures
  • Managed returns process by inspecting returned items for damage or defects, issuing refunds or exchanges as necessary
  • Utilized computer systems to access part catalogs, check availability, place orders from suppliers, and track shipments
  • Assisted in training new team members on product knowledge, point-of-sale systems usage, and customer service best practices
  • Increased repeat business by proactively following up with previous customers regarding upcoming maintenance needs

Kennel manager /office receptionist

Shaggy shack pet resort
04.2018 - 03.2019
  • Feeding and medication for dogs
  • Clean, organize and oversee boarding kennels
  • Supervise all boarding and daycare dogs in yards and know where they belong.
  • Keep all yards clean and maintained
  • Train new kennel assistants
  • Office receptionist- answer phone, book appointments, great customers, enter client information and cashier for store.
  • Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Cared for animals for multiple nights during owner absences.

Starbucks Barista

Starbucks
01.2017 - 05.2018
  • Interact with customers creating meaningful interactions everyday. Remembering my regulars and getting to know new people.
  • Handcrafting perfect beverages one cup at a time. Learning new recipes, skills and knowledge everyday.
  • Work with a team and maintain consistency and efficiency
  • Having knowledge about the coffee, the machines, the promotions, and food
  • Became a coffee master
  • Received Partner of the Quarter
  • Batista champion

Office assistant/ general labor

Olympic Rockeries and Construction
04.2016 - 01.2017
  • Answering phone calls and emails. Gathering all the necessary information to start a bid for the job.
  • Filing paperwork
  • General organization
  • Set up consultations with customers and take pictures of the work area
  • Move rocks, pavers, dirt, equipment, pressure wash, sweep the job sites, gather tools
  • Run the equipment, bobcats, excavators, dump trucks

Education

High School Diploma -

Auburn Mountainview High School
Auburn, WA
06.2014

Skills

  • Business management and development
  • Employee training
  • Pet care management
  • Vaccine administration
  • Kennel disinfection
  • Animal handling
  • Document organization
  • Effective organizational skills
  • MS Office
  • High-energy attitude

Timeline

Owner

A& A Mobile Diagnostic, Repair and Parts Service
11.2021 - 08.2024

Automotive parts sales

B&R Auto Wrecking
03.2019 - 01.2020

Kennel manager /office receptionist

Shaggy shack pet resort
04.2018 - 03.2019

Starbucks Barista

Starbucks
01.2017 - 05.2018

Office assistant/ general labor

Olympic Rockeries and Construction
04.2016 - 01.2017

High School Diploma -

Auburn Mountainview High School

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