Audrey Ormerod
Fall River,US
Summary
I am a qualified and professional partner with over Sixteen years of experience. I believe in leading with empathy while still holding partners accountable. I have a passion for challenging others to become their best selves and continue to grow.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager District Trainer
STARBUCKS COFFEE COMPANY
Bourne, MA
01.2024 - Current
- Developed training programs to enhance operational efficiency across multiple store locations.
- Mentored and coached store managers to improve team performance and customer service standards.
- Conducted assessments to identify areas for improvement in store operations and employee engagement.
- Implemented strategic initiatives that increased overall sales and enhanced brand loyalty among customers.
Store Manager
Starbucks Coffee Company
bourne, Massachusetts
01.2024 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Leveraged new sales strategies to increase store revenue.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Created and distributed training materials to staff members.
- Developed and executed marketing plans to promote store products and services.
Assistant Store Manager
Starbucks Coffee Company
US
05.2023 - 01.2024
- Achieving outstanding results, while team building and creating wonderful customer experiences.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Assisted in recruiting process, hiring and retaining top talent.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
Shift Manager
Starbucks Coffee Company
US
10.2009 - 05.2023
- Extensive skills in managing and connecting with transparency, dignity and respect while holding myself and others accountable for results.
- Building a team and environment that spreads joy and positivity making the store a place where partners recommend working.
- Coaching and developing others to improve the Starbucks experience for partners and customers.
- Years of generating ideas to improve our business results and drive sales while problem solving.
- Piloting community partnerships and events.
- Creating consistency within partners by teaching, communicating and holding them accountable.
Education
High School -
Joseph Case High School
01.2006
Skills
- Time management
- Customer service management
- Team leadership
- Problem-solving
- Store opening and closing
- Customer service
- Store operations
- Cash handling
- Problem-solving abilities
- Inventory control
- Inventory Excellence
- Problem-Solving in the moment
- Coaching for Partner Development
Certification
- Food Safety Manager
- Allergen Awareness
- Choke safety Certification
Timeline
Store Manager District Trainer
STARBUCKS COFFEE COMPANY
01.2024 - Current
Store Manager
Starbucks Coffee Company
01.2024 - Current
Assistant Store Manager
Starbucks Coffee Company
05.2023 - 01.2024
Shift Manager
Starbucks Coffee Company
10.2009 - 05.2023
High School -
Joseph Case High School