Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Pearson

Powder Springs,GA

Summary

Accomplished Medical Assistant and Customer Service Representative with a proven track record at Bosley Medical Group, enhancing patient satisfaction and loyalty through exceptional service and clinical support. Skilled in medical terminology and problem-solving, adept at improving operational efficiency. Demonstrates empathy and professionalism in high-stress situations, significantly contributing to positive outcomes and repeat business.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Xfinity Comcast
Remote
12.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Assistant

Bosley Medical Group
Atlanta, GA
03.2002 - 12.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, and prepared patients for cosmetic surgery.
  • Assisted with taking vital signs, instrument setup, photos, removal of tissue, placement of hair follicles.
  • Provided post operative care after surgeries.

Clinical Assistant

Grady Memorial Hospital
Atlanta, GA
11.1998 - 03.2002
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Assisted patients with basic care needs.
  • Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.

Education

Diploma - Medical Assisting

Draughons College
Atlanta, GA
06.1994

Diploma -

Daniel McLaughlin Therrell High School
Atlanta, GA
05.1984

Skills

  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • Direct Patient Care
  • Clinical Documentation
  • Procedure Assistance
  • Equipment Sterilization
  • Medical office administration
  • Clinical Support
  • Procedure preparations
  • Medical Equipment Operation
  • Medical Billing
  • Problem-solving abilities
  • Active Listening
  • Call center experience
  • Complaint Handling
  • Payment Processing

Timeline

Customer Service Representative

Xfinity Comcast
12.2022 - 07.2024

Medical Assistant

Bosley Medical Group
03.2002 - 12.2022

Clinical Assistant

Grady Memorial Hospital
11.1998 - 03.2002

Diploma - Medical Assisting

Draughons College

Diploma -

Daniel McLaughlin Therrell High School
Audrey Pearson