AUDREY PEREA
ALBUQUERQUE,NM
Summary
At QUALITY GMC, I excelled in enhancing customer relationships and service delivery, leveraging skills in Appointment Scheduling and Relationship Building. Demonstrated a knack for increasing customer satisfaction and streamlining service processes, with a keen eye for detail and a goal-oriented approach, ensuring top-notch service and support.
Overview
17
17
years of professional experience
Work History
SERVICE BDC
QUALITY GMC
11.2007 - Current
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Developed extensive knowledge of products and services to better assist customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
Rio Grande High School
Albuquerque, NM05.1988
Skills
- Appointment Scheduling
- Performance Tracking
- Goal-Oriented
- Attention to Detail
- Relationship Building
- Customer Inquiry and Response
- Customer Targeting
- Outbound Calling
- Product Descriptions
- Customer Service
- Call Control
- Multi-Line Telephone Systems
- Data Entry
- Inbound and outbound calls
Timeline
SERVICE BDC
QUALITY GMC
11.2007 - Current
Rio Grande High School