Jessica Cahoon
Ayden,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Service BDC
Washington Chrysler Dodge Jeep Ram
07.2023 - Current
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
Medical Receptionist
Olympus Health
06.2019 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Warranty Administrator/BDC Service Representative
Washington Chrysler Dodge Jeep Ram
01.2021 - 04.2023
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
Service Advisor
Medlin Chevrolet
02.2020 - 01.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Medical Office Administration -
Pitt Community College
12.2019
Associates - Cosmetology
Lenoir Community College
12.2018
Skills
Claims Processing
Records Maintenance
Appointment Scheduling
Mobile notary services
Customer Service
Multitasking
Timeline
Service BDC
Washington Chrysler Dodge Jeep Ram
07.2023 - Current
Warranty Administrator/BDC Service Representative
Washington Chrysler Dodge Jeep Ram
01.2021 - 04.2023
Service Advisor
Medlin Chevrolet
02.2020 - 01.2021
Medical Receptionist
Olympus Health
06.2019 - 11.2023
Associates - Cosmetology
Lenoir Community College
Medical Office Administration -
Pitt Community College