Clorisa Gonzalez
Salisbury,NC
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Cloninger Ford And Toyota through expert warranty management and exceptional team leadership. Excelled in claims processing and warranty analysis, boosting accuracy and reducing rejections. Skilled in Microsoft Office and fostering teamwork, consistently achieving high levels of customer service and operational excellence.
Overview
7
7
years of professional experience
Work History
Warranty Administrator/BDC Manager
Cloninger Ford And Toyota
10.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
Supervisor of Operations
Sheetz
11.2019 - 10.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Take-Out Server
Breakfastime
02.2017 - 11.2019
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
Education
High School Diploma -
Jesse C Carson Highschool
China Grove, NC05.2020
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Recordkeeping skills
- Paperwork Processing
- Microsoft Office
- Financial Tracking
- Team Management
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Financial Transactions
- Excel
Timeline
Warranty Administrator/BDC Manager
Cloninger Ford And Toyota
10.2021 - Current
Supervisor of Operations
Sheetz
11.2019 - 10.2021
Take-Out Server
Breakfastime
02.2017 - 11.2019
High School Diploma -
Jesse C Carson Highschool
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