Ricky Smith
La Crosse,WI
Summary
Detail-oriented Warranty Administrator with extensive experience in claims processing and warranty management. Proven track record of minimizing rejections and optimizing documentation accuracy to enhance customer satisfaction.
Overview
29
29
years of professional experience
Work History
Service Manager / Warranty Administrator
Pischke Nissan
La Crosse, WI
12.2009 - 06.2026
- Processed warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Reviewed and approved warranty repair orders for accuracy and completeness.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Coordinated communication between customers and service departments to resolve warranty issues.
- Supported the service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Service Manager / Director of Operatons
Pischke Motors of La Crosse
La Crosse, WI
09.2008 - 06.2026
- Oversaw daily service operations, ensuring optimal customer satisfaction and efficient workflow.
- Analyzed service metrics to identify trends and drive continuous improvement initiatives.
- Developed training programs for service staff to enhance skills and improve performance.
- Implemented inventory management systems to streamline parts ordering and reduce delays.
- Established quality control processes to maintain high standards in vehicle servicing and repairs.
- Mentored junior staff, fostering a culture of teamwork and professional growth within the department.
- Resolved customer complaints in professional and a a timely manner.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organization team-building events.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
Assistant Service Manager
Pischke Motors Inc.
West Salem, WI
07.2006 - 09.2008
- Implemented process improvements to streamline service delivery and reduce turnaround times.
- Assisted in managing service department workflows and staff schedules for optimal efficiency.
- Coordinated service operations to enhance customer satisfaction and retention.
- Trained new team members on dealership systems and best practices for service management.
Service Advisor
Eversole Motors Inc.
La Crosse, WI
09.1997 - 07.2006
- Developed strong customer relationships by providing expert advice on vehicle maintenance and repair options.
- Diagnosed customer automotive issues through detailed consultations, enhancing troubleshooting accuracy.
- Facilitated communication between customers and service technicians to ensure accurate service delivery.
- Processed service orders and invoices using dealership management systems for improved workflow efficiency.
Education
No Degree - Business Administration
Tyler Junior College
Tyler04-1993
High School Diploma -
Logan High School
La Crosse, WI06-1981
No Degree - Business Administration
Stellantis / Chrysler
No Degree - Service Dept. Managment
Pischke Nissan
La Crosse, WISkills
- Warranty management
- Warranty oversight
- Automotive industry expertise
- Recordkeeping skills
- Software applications
- Customer service
- Claims processing
- Records maintenance
Timeline
Service Manager / Warranty Administrator
Pischke Nissan
12.2009 - 06.2026
Service Manager / Director of Operatons
Pischke Motors of La Crosse
09.2008 - 06.2026
Assistant Service Manager
Pischke Motors Inc.
07.2006 - 09.2008
Service Advisor
Eversole Motors Inc.
09.1997 - 07.2006
No Degree - Business Administration
Tyler Junior College
High School Diploma -
Logan High School
No Degree - Business Administration
Stellantis / Chrysler
No Degree - Service Dept. Managment
Pischke Nissan