Karen Romero
San Jose,CA
Summary
Dedicated Service Warranty Administrator 10 years of experience managing complex warranty claims across multiple automotive brands. Recognized for delivering exceptional customer service, maintaining 99% monthly warranty efficiency, and fostering positive relationships with clients, manufacturers, and internal teams. Strong expertise in database management, documentation, and cross-functional collaboration to ensure smooth warranty operations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Service Warranty Administrator
AutoNation
08.2015 - Current
- Accomplishments:
- Process warranty claims for a wide range of automotive brands
- 1 year Honda
- 3 year Mini/BMW
- 2 year Mercedes Benz
- 5 year Toyota
- Maintain a 99% overall efficiency rate for warranty claims on a monthly basis.
- Build and foster strong relationships with external teams to ensure a positive and collaborative working environment.
- Consistently deliver accurate documentation and reporting, ensuring compliance with manufacturer and dealership
- Recognized for attention to detail, problem-solving, and customer-focused approach in handling complex warranty
- Successfully streamlined warranty claim processes that improved claim turnaround time and accuracy, reducing delays and increasing customer satisfaction.
- Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
- Coordinated communication between customers and service teams to resolve warranty issues promptly.
- Posted payments to accounts and maintained records.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
Education
High School Diploma -
Abraham Lincoln Highschool
05-2014
No Degree -
De Anza College
Cupertino, CA2016
Skills
- Customer Service
- Time Management
- Team Collaboration
- Communication
- Analytical Skills
- Database Management
- Warranty management
- Records maintenance
- Claims processing
- Warranty analysis
Languages
Spanish
Native or Bilingual
Timeline
Service Warranty Administrator
AutoNation
08.2015 - Current
High School Diploma -
Abraham Lincoln Highschool
No Degree -
De Anza College