James LaBarge
East Brookfield,MA
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Service BDC
BMW of Shrewsbury
Shrewsbury, MA
05.2022 - 01.2024
- Greeted customers upon arrival and provided information on services offered.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided customer support via phone and email inquiries in a timely manner.
- Performed data entry of customer information into computer system.
- Maintained accurate records of customer interactions and transactions.
- Explained warranty coverage to customers as needed.
- Resolved customer complaints and issues in an efficient manner.
- Participated in team meetings to discuss best practices for BDC operations.
- Upsold additional services when appropriate during customer interactions.
Education
High School Diploma -
Shepherd Hill Regional High School
Dudley, MA05-2020
Skills
- Cost Estimations
- Answering Requests
- Document Preparation
- Appointment Scheduling
- Follow-up calls
- Goal-Oriented
- Customer Service
- Inbound and outbound calls
Timeline
Service BDC
BMW of Shrewsbury
05.2022 - 01.2024
High School Diploma -
Shepherd Hill Regional High School