Audrey Prothero
Marietta,OH
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer service.
Overview
11
11
years of professional experience
Work History
Cashier/Customer Service Cashier
Oliver's Liquor
Marietta, OH
09.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash, credit, and debit transactions while adhering to company cash handling policies.
Tour Guide
Hidden Marietta
Marietta, OH
12.2021 - 06.2024
- Conducted engaging historical and cultural tours for diverse groups, enhancing visitor experience.
- Developed in-depth knowledge of local history, architecture, and points of interest to provide informative narratives.
- Monitored group dynamics to ensure safety and adherence to schedule during tours.
Team Lead Supervisor
CaptionCall
Salt Lake, NM
07.2017 - 11.2019
- Led team of specialists in delivering high-quality customer service for hearing-impaired individuals.
- Developed training programs to enhance staff performance and improve service delivery efficiency.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Implemented process improvements that increased accuracy in call handling and customer interactions.
Customer Service Representative
CaptionCall
Salt Lake City, UT
12.2014 - 07.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated clients on product features, enhancing user experience and satisfaction.
- Managed high-volume call queues, ensuring timely response to customer needs.
- Collaborated with cross-functional teams to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Applied Science - General Studies
Salt Lake Community College
Salt Lake City, UT12.2001
Skills
- Customer Service
- MS Office Suite
- Problem Solving
- Cash Handling
- Communication Skills
- Team Player
- Data Entry
- Organization
Timeline
Cashier/Customer Service Cashier
Oliver's Liquor
09.2025 - Current
Tour Guide
Hidden Marietta
12.2021 - 06.2024
Team Lead Supervisor
CaptionCall
07.2017 - 11.2019
Customer Service Representative
CaptionCall
12.2014 - 07.2017
Associate of Applied Science - General Studies
Salt Lake Community College