Audrey Reed
Boise,ID
Summary
Reliable front-end cashier known for excellent customer service and strong team player attitude. Experienced in optimizing checkout procedures and training new staff, contributing to improved efficiency and customer loyalty.
Overview
17
17
years of professional experience
Work History
Front End Cashier/Customer Service Representative
Walmart
Boise, ID
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer balancing throughout shifts.
- Collaborated with team members to optimize checkout procedures.
- Handled returns and exchanges per store policy, enhancing customer satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented suggestions for improving checkout flow, reducing wait times for customers.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
- Conducted price checks for customers to expedite checkout process.
Floral Designer
Hillcrest Floral
Boise, ID
10.2018 - Current
- Designed custom floral arrangements for various occasions, enhancing client satisfaction and aesthetic appeal.
- Collaborated with clients to understand their vision, guiding them in selecting suitable floral products.
- Managed inventory of fresh flowers and supplies, ensuring optimal stock levels for daily operations.
- Trained junior designers on floral techniques and design principles, fostering skill development within the team.
- Developed seasonal collections based on market trends, increasing product offerings and customer interest.
- Enhanced customer service experience through personalized consultations and follow-up communication post-purchase.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Imparted knowledge on plants and flowers to customers.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Prepared potted plants and bouquets based on customer requirements.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
- Led team during peak seasons, ensuring high productivity and meeting all customer deadlines.
Independent Sales Representative/Small Business Owner
Mary Kay
Boise, ID
03.2009 - Current
- Developed and maintained strong client relationships to enhance customer loyalty.
- Conducted product demonstrations to effectively showcase features and benefits.
- Provided personalized skincare consultations, delivering tailored product recommendations.
- Organized and executed successful sales events, boosting brand awareness in local markets.
- Implemented inventory management practices to ensure stock availability and minimize waste.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Capital High School
Boise, IDNo Degree - Business
Idaho Women In Business/ CWI
Nampa, IDSkills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Customer service
- Cash handling expertise
- Reliability and punctuality
- Professional appearance
- Cleanliness and hygiene
- Team player attitude
- Cash register operation
- Efficient checkout process
Timeline
Front End Cashier/Customer Service Representative
Walmart
10.2024 - Current
Floral Designer
Hillcrest Floral
10.2018 - Current
Independent Sales Representative/Small Business Owner
Mary Kay
03.2009 - Current
High School Diploma -
Capital High School
No Degree - Business
Idaho Women In Business/ CWI