Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Rooney

Seattle,WA

Summary

Highly analytical and results-oriented Business Systems Analyst with a strong foundation in requirements elicitation, quality assurance, and data analysis. Proven ability to optimize system processes, enhance partner integrations, and deliver actionable insights to product teams. Seeking to leverage a comprehensive understanding of IT systems and business processes to drive efficiency and innovation.

Overview

2
2
years of professional experience

Work History

Business Systems Analyst / QA Analyst

Google
01.2023 - 01.2024
  • Defined detailed configuration specifications and business analysis requirements for CRM system implementation.
  • Performed comprehensive quality assurance (QA) testing, including functional, regression, and user acceptance testing, to ensure system reliability and performance.
  • Developed and documented reporting and alerting requirements, creating dashboards and alerts that provided key insights into system health and performance.
  • Managed and fostered relationships with third-party vendors, internal business units, optimizing and enhancing system integrations to improve data flow and operational efficiency.
  • Contributed to the design, documentation, and maintenance of critical system processes, improving clarity and operational consistency.
  • Analyzed common sources of technical issues and user inquiries, generating reports and making data-driven recommendations to the product team for continuous improvement.
  • Communicated key insights and findings from analysis and user feedback directly to the product team, influencing product development decisions.
  • Proactively identified opportunities to enhance monitoring capabilities and discover potential issues, delivering improved value and a better experience for customers.

Business Analyst Internship

Safeway
01.2022 - 01.2023
  • Assisted with data collection and entry, ensuring accuracy for reporting purposes.
  • Collaborated with team members on various projects, contributing to successful project completion.

Education

Bachelor's - Computer Science

University of Arizona
Tucson, AZ

Skills

  • Business Analysis & QA: Requirements Elicitation, Systems Analysis, Quality Assurance (QA), Test Case Development, Process Improvement, User Acceptance Testing (UAT)
  • Data & Reporting: SQL Queries, Data Analysis, Data Visualization, Report Generation, Alerting Systems
  • Technical Tools: Jira, Confluence, Microsoft Excel, Tableau, Power BI, Salesforce
  • Google Analytics
  • Documentation: Process Documentation, Technical Writing, System Design, Requirements Specifications
  • Communication & Collaboration: Stakeholder Management, Partner Relationship Management, Cross-functional Team Collaboration, Verbal & Written Communication, Presentation Skills

Timeline

Business Systems Analyst / QA Analyst

Google
01.2023 - 01.2024

Business Analyst Internship

Safeway
01.2022 - 01.2023

Bachelor's - Computer Science

University of Arizona

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