Audrey Scarlett
Brownstown,IN
Summary
With a proven track record at Brown Family Insurance, I excel in customer service and data analysis, enhancing policy sales through targeted marketing campaigns. Skilled in multitasking and effective communication, I adeptly balance customer needs with risk assessment, significantly improving client satisfaction and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Brown Family Insurance
Brownstown, IN
01.2024 - Current
- Educated customers about different types of available insurance policies and their benefits.
- Performed detailed analysis of customer data such as age, occupation, lifestyle, to assess risk factors involved in issuing a policy.
- Assisted in resolving client claims issues related to insurance products.
- Answered customer inquiries regarding insurance coverage, terms, conditions, and eligibility criteria.
- Provided guidance on the selection of appropriate coverages, policy limits, deductibles, and other policy features.
- Analyzed customer needs and recommended suitable insurance policies for them.
- Developed and implemented marketing campaigns to increase insurance sales.
Barista
Kay's Kafe
Brownstown, IN
07.2023 - 01.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Adhered to health department regulations concerning sanitation standards.
Education
Bachelor of Science - Clinical Psychological Sciences
Indiana University, Bloomington
Bloomington, IN05-2028
High School Diploma -
Brownstown Central High School
Brownstown, IN05-2024
Skills
- Customer service
- Time management
- Data analysis
- Inventory management
- Effective communication
- Multitasking
Certification
- Property and Casualty Insurance License, August 2024
- Microsoft Certification, 2023
References
References available upon request.
Timeline
Licensed Insurance Producer
Brown Family Insurance
01.2024 - Current
Barista
Kay's Kafe
07.2023 - 01.2024
Bachelor of Science - Clinical Psychological Sciences
Indiana University, Bloomington
High School Diploma -
Brownstown Central High School