Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Audrey Schofield

Parsippany

Summary

Dynamic sales and operations professional with over seven years of experience at Tesla. Proven success in customer engagement, pipeline management, and cross‑department collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Advisor

Tesla
Springfield, NJ
02.2024 - 02.2026
  • Managed a pipeline of 100+ customers with upcoming delivery appointments within a 72 hour window.
  • Maintained a customer satisfaction score (CSAT) of 90% and ranked #1 in the region during the last quarter for customer outreach.
  • Conducted onboarding and vehicle training for new owners; notarized registration documentation.
  • Collaborated with outside departments such as Finance, Acquisition and DMV teams to ensure account completions and documentation accuracy.

Sales Advisor

Tesla
Springfield, NJ
01.2019 - 02.2024
  • Utilized Salesforce to track leads, follow ups, and sales opportunities when managing a large pipeline.
  • Ranked top 10 within the Region for quarter sales orders.
  • Supported resolution of customer escalations to maintain a high-quality customer experience.
  • Assisted with onboarding and training new advisors on product knowledge and sale processes.

Service Support (Cross-Functional Assignment)

Tesla
Springfield, NJ
04.2022 - 01.2023
  • Cross-trained to support the Service Departments inbound communication during increased operational demand.
  • Provided updates on service appointments, repair timelines and loaner availability.
  • Assisted with in-person customer intake and documented service concerns for technicians.

Customer Experience Specialist

Tesla
Paramus, NJ
05.2018 - 01.2019
  • Generated and qualified leads through on-store engagement and product education.
  • Coordinated and scheduled vehicle demo drives to introduce customers to Tesla products.
  • Achieved more than 50 order assists in a single quarter through proactive engagement and follow up.

Education

Bachelor of Science - Marketing

William Paterson University of New Jersey
Wayne, NJ
01-2018

Skills

  • Operational efficiency
  • Logistics management
  • Planning and coordination
  • Cross-functional collaboration
  • Pipeline management

Certification

Notary Public – State of New Jersey | Commission expires 2029

Timeline

Operations Advisor

Tesla
02.2024 - 02.2026

Service Support (Cross-Functional Assignment)

Tesla
04.2022 - 01.2023

Sales Advisor

Tesla
01.2019 - 02.2024

Customer Experience Specialist

Tesla
05.2018 - 01.2019

Bachelor of Science - Marketing

William Paterson University of New Jersey