Dynamic sales and operations professional with over seven years of experience at Tesla. Proven success in customer engagement, pipeline management, and cross‑department collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Advisor
Tesla
Springfield, NJ
02.2024 - 02.2026
Managed a pipeline of 100+ customers with upcoming delivery appointments within a 72 hour window.
Maintained a customer satisfaction score (CSAT) of 90% and ranked #1 in the region during the last quarter for customer outreach.
Conducted onboarding and vehicle training for new owners; notarized registration documentation.
Collaborated with outside departments such as Finance, Acquisition and DMV teams to ensure account completions and documentation accuracy.
Sales Advisor
Tesla
Springfield, NJ
01.2019 - 02.2024
Utilized Salesforce to track leads, follow ups, and sales opportunities when managing a large pipeline.
Ranked top 10 within the Region for quarter sales orders.
Supported resolution of customer escalations to maintain a high-quality customer experience.
Assisted with onboarding and training new advisors on product knowledge and sale processes.
Service Support (Cross-Functional Assignment)
Tesla
Springfield, NJ
04.2022 - 01.2023
Cross-trained to support the Service Departments inbound communication during increased operational demand.
Provided updates on service appointments, repair timelines and loaner availability.
Assisted with in-person customer intake and documented service concerns for technicians.
Customer Experience Specialist
Tesla
Paramus, NJ
05.2018 - 01.2019
Generated and qualified leads through on-store engagement and product education.
Coordinated and scheduled vehicle demo drives to introduce customers to Tesla products.
Achieved more than 50 order assists in a single quarter through proactive engagement and follow up.
Education
Bachelor of Science - Marketing
William Paterson University of New Jersey
Wayne, NJ
01-2018
Skills
Operational efficiency
Logistics management
Planning and coordination
Cross-functional collaboration
Pipeline management
Certification
Notary Public – State of New Jersey | Commission expires 2029