Microsoft Suite
Audrey Shipley
Sycamore,IL
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-5
Dekalb County Regional Office of Education
01.2024 - Current
- Assisted students in mastering subject material and preparing for tests.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Hospitality Manager
Fatty's Pub And Grille
03.2018 - Current
- Established and implemented new software integration, resulting in 50% increase in productivity.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality
- Managed daily operations for smooth functioning of the establishment, ensuring high-quality service delivery
Front Desk Coordinator
DeKalb County Health Department
02.2018 - 01.2023
- Managed front desk operations, including greeting and assisting guests, answering phone calls, and handling email correspondence, resulting in improved customer satisfaction ratings
- Updated client records accurately and efficiently, ensuring data integrity within the system
- Provided administrative support to management staff, contributing to overall office productivity
Contact Tracer/ Covid Vaccine Scheduler
DeKalb County Health Department
03.2020 - 06.2022
- Collaborated with healthcare professionals to schedule and coordinate appointments for Covid-19 vaccinations, ensuring efficient administration and adherence to prioritization guidelines
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
Sales Assistant
Seymour Paint
06.2016 - 01.2018
- Assisted in achieving monthly sales targets by actively engaging with customers, providing product information, and suggesting additional items to increase average transaction value
- Collaborated with the sales team to develop and implement effective sales strategies
- Managed and processed data efficiently using AS/400 software, ensuring accuracy and integrity in all entries.
Certified Nursing Assistant
DeKalb County Rehab and Nursing Center
01.2012 - 04.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
Education
Bachelor of Science -
Northern Illinois University
Dekalb, IL12.2023
Skills
- Scheduling
- Staff Training and Development
- Problem-solving skills
- Computer Skills
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Student Engagement
Software
AS/400
Salesforce
Timeline
Substitute Teacher, K-5
Dekalb County Regional Office of Education
01.2024 - Current
Contact Tracer/ Covid Vaccine Scheduler
DeKalb County Health Department
03.2020 - 06.2022
Hospitality Manager
Fatty's Pub And Grille
03.2018 - Current
Front Desk Coordinator
DeKalb County Health Department
02.2018 - 01.2023
Sales Assistant
Seymour Paint
06.2016 - 01.2018
Certified Nursing Assistant
DeKalb County Rehab and Nursing Center
01.2012 - 04.2017
Bachelor of Science -
Northern Illinois University
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