AUDREY SIEGLITZ
Chesterfield,MO
Summary
Dynamic professional with a solid background in therapeutic practices and technical support. Expertise in tailoring client treatments and resolving product issues enhances satisfaction and operational efficiency. Collaborative team player adept at maintaining a client-focused atmosphere while ensuring effective problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Support Specialist
True Fitness
O'Fallon, Missouri
08.2025 - Current
- Delivered comprehensive product support for fitness equipment and software solutions.
- Assisted customers in troubleshooting technical issues to ensure efficient resolutions.
- Conducted product demonstrations to educate users on features and benefits.
- Delivered customer service support to resolve inquiries, address issues, and process orders accurately.
- Handled customer inquiries via phone, email, and live chat to ensure timely support.
- Collected customer feedback to inform product enhancements and optimize user experience.
- Identified resource gaps to streamline operational efficiency.
- Provided accurate customer service support to resolve inquiries and process orders.
Installation Technician
Public Safety Upfitters
Fenton, MO
10.2022 - Current
- Installed new equipment according to manufacturer specifications and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Delivered technical support to customers onsite and remotely via phone or email, ensuring prompt resolution of issues.
- Assisted other technicians with complex installations.
- Repaired malfunctioning components in existing systems.
- Resolved customer complaints related to installation issues promptly.
- Educated end-users on operating newly installed systems, promoting effective use and reducing follow-up inquiries.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Tested completed installations to verify functionality and compatibility with other devices.
- Updated system software to ensure proper operation of the system.
- Worked with team members to install and maintain equipment.
- Improved customer satisfaction by resolving technical, installation, and account issues efficiently.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Massage Therapist
River Lathe
Chesterfield, MO
07.2021 - Current
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Applied knowledge of anatomy and physiology to tailor massage techniques to each client's specific needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Developed individualized treatment plans based on client assessments and preferences.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Guided clients on post-treatment care, including stretching exercises and lifestyle changes to maximize massage benefits.
- Ensured hygiene and safety standards in treatment area, creating a safe and welcoming environment for clients.
Manager
Cavender's Western Outfitters
Chesterfield, MO
10.2021 - 12.2022
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports detailing sales figures, expenses, and profits to inform management decisions.
- Monitored inventory levels and placed orders to ensure shelves remained stocked.
Team Lead
Clements Cleaning
Waterloo, IL
02.2019 - 08.2021
- Resolved customer issues and ensured customer satisfaction.
- Communicated actionable feedback to management on improvement areas to enhance service delivery.
- Managed multiple tasks simultaneously while meeting deadlines.
- Executed daily opening and closing tasks, ensuring all equipment functioned properly for seamless operations.
- Provided accurate information on products and services to customers.
- Answered telephone inquiries promptly and professionally.
- Maintained detailed records of customer interactions and transactions to support service analysis and decision-making.
Cashier Team Lead
Dairy Queen
Freeburg, IL
11.2017 - 02.2019
- Processed payments promptly for customers to exceed productivity standards.
- Guided cashiers in accurately operating various point of sale systems to enhance transaction efficiency.
- Collaborated with departments to support operations during peak hours, ensuring seamless service.
- Greeted customers promptly and addressed inquiries to improve overall customer satisfaction.
- Assisted customers by providing information and resolving complaints.
Education
Massage Therapy -
South Western Illinois College
Belleville, IL07-2021
High School Diploma -
Homeschooled
Red Bud, IL12-2017
Skills
- Customer engagement
- Technical support
- Application configuration
- Analytical troubleshooting
- Quality control
- Product knowledge
- Occupational safety management
- Logical thinking
- Multitasking proficiency
- Dependability
- Relationship building
Certification
- Licensed Massage Therapist (LMT), Missouri Board of Massage Therapy
- Board Certified in Therapeutic Massage and Bodywork (BCTMB), National Certification Board for Therapeutic Massage & Bodywork
References
- CONNOR NORMAN, +1 573-579-0490
- LINDA FOSTER, +1 618-570-4230
- TAMARA BIVIN, +1 618-239-6400
Volunteer Experience
- Bright Light Farms, Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas., Promoted environmental awareness with educational workshops and hands-on activities., Collaborated with Bright Light Farms nonprofit organizations to develop joint initiatives that benefited the broader community at large., Provided emotional support and companionship to those of special needs in community homes., Contributed to building of affordable housing, improving community infrastructure., Strengthened community bonds, participating in interfaith dialogues and events.
- Love Packages, Supported engaging, fun, and smooth-running events by helping with organization and planning., Collaborated with Love Package's nonprofit organizations to develop educational materials in underprivileged areas., Supported efficient operations at Love Packages, preparing spiritual and educational packets and organizing supplies.
- Life Network, Created educational materials to convey important information to service recipients., Facilitated community outreach to expand participation and support., Boosted donations to organization by strategizing and executing fundraising events.
- Music, Utilizing my musical skills to provide comfort, and enhance joy in both young and elderly, whether it be from playing in nursing homes or volunteering in churches for VBS. I've been using music to reach a vast majority of groups and have had the pleasure to bring community to those in need.
Timeline
Product Support Specialist
True Fitness
08.2025 - Current
Installation Technician
Public Safety Upfitters
10.2022 - Current
Manager
Cavender's Western Outfitters
10.2021 - 12.2022
Massage Therapist
River Lathe
07.2021 - Current
Team Lead
Clements Cleaning
02.2019 - 08.2021
Cashier Team Lead
Dairy Queen
11.2017 - 02.2019
Massage Therapy -
South Western Illinois College
High School Diploma -
Homeschooled