Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audrey Simich

Sparks,NV

Summary

Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

10
10
years of professional experience

Work History

Large Account Manager

Renown Health
06.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Gained hands-on experience utilizing Salesforce to manage customer relationships and sales operations.

Sales Account Executive

Pacific Office Automation
02.2022 - 04.2023
  • Acquired hands-on experience in (B2B) sales, including prospecting, relationship building, and closing deals.
  • Constantly improved sales skills in prospecting, follow-up and upsell processes.
  • Negotiated pricing, contracts, and terms with key clients to secure new business deals.

Laboratory Technician

McClelland Laboratories
01.2021 - 02.2022
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.


Application Technician

Napa Marble & Granite Works
08.2015 - 08.2017
  • Gained familiarity with multiple installation approaches, including adhesive application and other industry-standard practices.
  • Demonstrated adaptability and flexibility under pressure by quickly adjusting to changes in project scope, timeline, or client requirements.


Education

Chemistry

University of Nevada, Reno
Reno, NV
05-2020

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • SalesForce, Excel, PowerPoint

Timeline

Large Account Manager

Renown Health
06.2023 - Current

Sales Account Executive

Pacific Office Automation
02.2022 - 04.2023

Laboratory Technician

McClelland Laboratories
01.2021 - 02.2022

Application Technician

Napa Marble & Granite Works
08.2015 - 08.2017

Chemistry

University of Nevada, Reno

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