Audrey Titus-Luciano
Reading,PA
Summary
Proven multitasker and customer service expert, I significantly enhanced guest experiences and sales through exceptional service and upselling. Skilled in liquor knowledge and communication, my professional demeanor and outgoing personality have consistently fostered loyalty and positive referrals, contributing to a vibrant and efficient service environment.
Overview
20
20
years of professional experience
Work History
Bartender
Vision Bar And Lounge
1154 N 10th Street Reading PA 19604
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Margherita Pizzeria And Bar
3600 Kutztown Road Reading PA 19605
05.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server
Outback Steakhouse
2789 Papermill Road Wyomissing PA 19610
10.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Certified Nursing Assistant
Wilson Homecare
1221 Kapiolani Blvd #940 Honolulu Hi 96814
01.2011 - 08.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Restaurant Hostess
Assaggio Ristorante
1450 Ala Moana Suite 1259 Honolulu Hi 96814
11.2009 - 07.2010
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Server
Chilis's Bar And Grill
98-130 Pali Momi St Aiea Hi 96701
10.2006 - 12.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bottle Server/Server
Club Femme Nu
1673 Kapiolani Blvd Honolulu Hi 96814
04.2004 - 07.2004
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
Education
Associate of Science -
Windward Community College
Kaneohe, HIAdult Residential Home Car Operator
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI12.2012
Certified Nurse Assistant
American Red Cross of Hawaii
10.2011
High School Diploma -
Castle High School
Kaneohe, HI06.2004
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Outgoing Personality
- Customer service expertise
- Service-oriented mindset
- Professional Appearance
- Clear and effective communication
Timeline
Bartender
Vision Bar And Lounge
03.2024 - Current
Bartender
Margherita Pizzeria And Bar
05.2023 - 06.2024
Server
Outback Steakhouse
10.2018 - 03.2020
Certified Nursing Assistant
Wilson Homecare
01.2011 - 08.2014
Restaurant Hostess
Assaggio Ristorante
11.2009 - 07.2010
Server
Chilis's Bar And Grill
10.2006 - 12.2008
Bottle Server/Server
Club Femme Nu
04.2004 - 07.2004
Associate of Science -
Windward Community College
Adult Residential Home Car Operator
Kapiolani Community College/University of HI Community Colleges
Certified Nurse Assistant
American Red Cross of Hawaii
High School Diploma -
Castle High School