Audrey Vazquez
Lodi,CA
Summary
Proven hospitality expert with a track record of enhancing guest experiences at The Kitchen at Stonebrier. Leveraged exceptional customer service and cash handling skills to significantly increase sales. Excelled in high-volume dining environments, demonstrating a strong work ethic and memory retention. Trained new staff, ensuring adherence to safe food handling practices.
Overview
15
15
years of professional experience
Work History
Server\bartender\shift Lead
The Kitchen at Stonebrier
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/bartender
Applebees
03.2009 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Bjs
02.2019 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Buffalo Wild Wings
04.2016 - 07.2018
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Highschool Diploma - Child Development
Galt High School
Galt, CA06.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- High-volume dining
Timeline
Server\bartender\shift Lead
The Kitchen at Stonebrier
09.2019 - Current
Server
Bjs
02.2019 - 01.2021
Server
Buffalo Wild Wings
04.2016 - 07.2018
Server/bartender
Applebees
03.2009 - 06.2021
Highschool Diploma - Child Development
Galt High School