Raul Puente

Shift Lead Supervisor:

- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.

- Handled guest inquires and resolved issues,

Maintaining a positive dining experience.

- Handle cash for entire restaurant, Filing labor/sales reports for restaurant.

Server:

- Ensuring guests enjoy their experience by offering great service and meeting their needs.

- Cash handling and using point of sale system.

- Maintaining cleanliness of dining area during and after shift.

- Trained new servers with extensive knowledge of menu and restaurant procedures.

- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising quality of service.

Bartender:

- Creating new and crafting original craft cocktails with house recipes.

- Greeting guest and making them feel at home in so creating new “regulars”.

- Answering guest questions about cocktails/whiskey/beer and helping them pick a selection that best suits them.

- training new bartender hires with bar knowledge and patience.

Shift Lead Supervisor:

- Ensuring that ticket times for food and drinks are being executed within proper time of restaurant standards.

- Table touching with guests to enhance and

oversee if their experience has been up to standards.

- Handling cash, processing payroll and deposits for restaurant.

Server:

- Drove sales by effectively upselling menu items and enhancing experience for guests.

- Refill drinks for guests and always offer another round.

- Trained and onboarded new servers, ensuring they understood menu and service standards.

Bartender:

- Prepared and served drinks promptly to ensure efficient service for bar guests and restaurant.

- Managed the bar cash drawer, accurately processing transactions and balancing at the end of each shift.

Server:

- Prepared fresh salads for guests ensuring quality and presentation.

- Built strong relationships with loyal clientele, fostering a welcoming atmosphere for regular guests.

-Posessed in-depth knowledge of the Italian menu enabling informed recommendations for guests.

Bartender:

- Recognized regular patrons by name and was familiar with their preferred drinks, enhancing the personal service experience.

- Engaged in friendly conversation with bar regulars

creating a welcoming and social atmosphere.

Server:

- Multitasking with several large parties in different sections, maintaining poise and delivering effective service.

- Running food using restaurant standards including using trays and tray jacks.

- Training new servers and ensuring they have the knowledge the need to succeed.

Bartender:

- Ensuring all all cocktails are served up to restaurant standards efficiently.

- Training new bartenders to effectively and confidently execute their requirements to restaurant standards.

- Cleaned and maintained the bar area to ensure a welcoming and sanitary environment.