Audrey Wadkins
Yukon
Summary
Compassionate Veterinary Hospital Manager with a proven track record of highly productive work and efficient task completion. Skilled in staff leadership, operational management, and client relationship building. Excel at communication, problem-solving, and team collaboration to ensure optimal hospital performance and animal care standards are met.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Hospital Manager
Woodlake Animal Hospital
Oklahoma City, OK
01.2026 - Current
- Manages daily operations of a busy animal hospital team.
- Oversees scheduling and coordination of veterinary appointments and procedures.
- Implements inventory management for medical supplies and pharmaceuticals.
- Trains staff on customer service protocols and patient care standards.
- Develops policies to enhance operational efficiency within the hospital.
- Conducts regular meetings to align team objectives and improve workflow.
- Monitors hospital performance metrics such as patient satisfaction scores and financial results.
- Implements measures designed to reduce costs while maintaining high-quality services.
- Manages budgeting process including forecasting expenses and revenue streams.
Assistant Hospital Manager
Woodlake Animal Hospital
02.2022 - Current
- Implemented organizational systems that improved operational productivity.
- Collaborated with hospital manager to oversee financial operations, ensuring budget development, expense monitoring, and billing accuracy supported hospital growth and performance goals.
- Built strong client relationships through consistent, reliable communication.
- Evaluates employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Implemented organizational systems that improved operational productivity.
- Manages paper and electronic filing systems by routing various documents, takes messages and manages incoming and outgoing mail.
- Collaborated with hospital manager to oversee financial operations, ensuring budget development, expense monitoring, and billing accuracy supported hospital growth and performance goals.
- Manages inventory control processes, ensuring optimal stock levels of medical supplies and pharmaceuticals.
- Built strong client relationships through consistent, reliable communication.
Receptionist Coordinator
Woodlake Animal Hospital
02.2005 - 02.2022
- Greeted visitors and customers professionally, offering friendly assistance to enhance their experience.
- Confirmed appointments and updated client records to ensure accurate communication with clients.
- Confirmed appointments and updated client records to ensure accurate communication with clients.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Performed clerical tasks including data entry, photocopying, scanning, and faxing to support overall office operations.
- Performed clerical tasks including data entry, photocopying, scanning, and faxing to support overall office operations.
Front End Team Lead
PetSmart
08.2004 - 02.2005
- Resolved customer complaints, enhancing brand image and promoting customer loyalty.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Managed inventory tasks, maintaining optimal stock levels and reducing product loss from expiration or damage.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK 08.2001 - 05.2005
OSU OKC
Oklahoma City, OKSkills
- Healthcare Operations
- Patient scheduling
- Scheduling and calendar management
- Administrative Support
- Inventory Management
- Budgeting and forecasting
- Staff training
- Experience using Oracle, Quickbase, Quickbooks, Avimark, and Microsoft Office
- Recordkeeping
- Financial analysis
Timeline
Hospital Manager
Woodlake Animal Hospital
01.2026 - Current
Assistant Hospital Manager
Woodlake Animal Hospital
02.2022 - Current
Receptionist Coordinator
Woodlake Animal Hospital
02.2005 - 02.2022
Front End Team Lead
PetSmart
08.2004 - 02.2005
High School Diploma -
Putnam City High School
08.2001 - 05.2005
OSU OKC