Audrey Waters
Godfrey,IL
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
4
4
years of professional experience
Work History
Host
Peel Wood Fired Pizza
Edwardsville, IL
07.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Received and recorded patrons' dining reservations.
- Notified server after seating parties in section to facilitate prompt service.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Barista
Starbucks
, IL
09.2023 - 08.2025
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Received and accurately processed customer payments.
Barista
Scooters Coffee Shop
Godfrey, IL
04.2023 - 07.2025
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Ground beans for espresso shots according to individual customer specifications.
- Collected payments and provided accurate change.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Input orders into point of sale system and handled customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- I was also a shift lead for majority of my time there.
Barista
Panara Bread
Alton, IL
06.2021 - 02.2023
- Created complex, hand-crafted beverages based upon customer preferences.
- Managed cash register and processed transactions with accuracy and integrity.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Bachelor of Science - Biology
Southern Illinois University, Edwardsville
Edwardsville, IL05-2027
Skills
- team player
- Biological research
- Customer service
- Task prioritization
- Attention to detail
- Time management
- Hospitality service expertise
- Service prioritization
- Cleanliness maintenance
- Performance improvement
- Verbal and written communication
- Team collaboration
- efficient collaboration
- problem solving
- Upselling
- Complaint handling
- Strong interpersonal skills
Affiliations
- going on walks
- drawing
- journaling
- reading
- listening to music
Accomplishments
- in school I was apart of the school newspaper and journaling club, as well as saturday scholars for my zoology class in highschool
- played volleyball all of middle school and freshman year of highschool.
- was in band and marching band freshman year and all of middle school.
- I was in all honors english and history classes and took a handful of duel credit classes.
- ive had some of my art put in the local art museum.
fun facts
- I want to work with animals in the future and do some field work and research. My biggest goal in life is to travel and see the world and help others.
- I think i would be a good addition to this team due to my experience and positive attitude.
- Some fun facts about me are, i love art, i was an art major for a year. I love cats, i love being outside and discovering new music.
References
References available upon request.
Timeline
Host
Peel Wood Fired Pizza
07.2024 - Current
Barista
Starbucks
09.2023 - 08.2025
Barista
Scooters Coffee Shop
04.2023 - 07.2025
Barista
Panara Bread
06.2021 - 02.2023
Bachelor of Science - Biology
Southern Illinois University, Edwardsville
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