Audrey Wilson
Minneapolis,Minnesota
Summary
Advanced Aesthetician with proven expertise in up selling techniques and exceptional communication, honed at JUUT Salon Spa. Skilled in Aveda, ultraceuticals and Image skincare products, adept at creating welcoming environments and enhancing customer satisfaction. Excelled in inventory management and client relations, demonstrating adaptability and a personable approach.
Overview
3
3
years of professional experience
Work History
Guest Service Specialist
JUUT Salon Spa
10.2023 - Current
- Greeted and welcomed guests assisting in the check-in process, answering any questions that may arise.
- Provided product knowledge to customers on various skincare and haircare products.
- Efficiently handled all money transactions including accepting payment, issuing change or refunds when necessary as well as opening and closing cash registers, balanced cash drawers, and handling deposits.
- Followed up with clients during check out process to ensure satisfaction and address any issues that may have occurred during their visit.
- Updated customer records and maintained accurate client information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Developed relationships with guests to meet client needs and encourage repeat service.
Front Desk Receptionist
Lucky Shots Pickleball Club
01.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create
professional and welcoming environment for visitors and employees. - Scheduled, coordinated and confirmed reservations.
Maintained organized and clean merchandise including restocking, selling, and POS. - Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer
databases. - Handled assignments independently with good judgement and critical thinking skills.
- Confirmed important personal and payment information for
compliance with security and payment card industry standards.
Education
Advanced Esthetician -
The Institute of Advanced Aesthetics
Minnetonka, MN10-2024
Skills
- Trained in SalonBiz, Boulevard, and Zenoti
- Familiar in Google Spreadsheets,
Google Calender, and POS - Social Perceptiveness
- Team Collaboration
- Conflict Management
- Time Management
- Customer Assistance
- Packaging and Mail Receiving
- Listening Skills
- Confirming Transactions
- Strong empathy
- Exceptional communication
- Guest Relations
- Complaint Handling
- Skincare product knowledge
Timeline
Guest Service Specialist
JUUT Salon Spa
10.2023 - Current
Front Desk Receptionist
Lucky Shots Pickleball Club
01.2022 - 10.2023
Advanced Esthetician -
The Institute of Advanced Aesthetics