COURTNEY STOCKIN
Hermosa Beach,CA
Summary
Registered Nurse and operations leader with a strong track record in healthcare, aesthetics, and hospitality management. Expertise in staff training, compliance, and customer relations, resulting in enhanced operational efficiency. Recognized for fostering positive workplace cultures and improving employee retention rates. Currently pursuing an MBA to further develop leadership and business acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Registered Nurse
SEV Laser Aesthetics
Hermosa Beach, CA
09.2021 - Current
- Directed daily operations and compliance tasks for high-volume location, including scheduling and supply management.
- Conducted interviews, hired, and trained personnel to foster positive workplace culture contributing to retention.
- Handled customer inquiries with professionalism, increasing overall satisfaction and loyalty.
- Operated advanced laser platforms, gaining proficiency in SkinPen microneedling.
Restaurant Manager
Mama D’s Italian Kitchen
Redondo Beach, CA
02.2017 - 06.2019
- Supervised staff, managing schedules, payroll, and POS system operations.
- Trained employees on customer service standards and resolved escalated issues.
- Enhanced team efficiency and reduced turnover through effective leadership practices.
Administrative Assistant
E&S; Grounding Solutions
Torrance, CA
03.2015 - 08.2021
- Maintained accurate financial records, including accounts receivable and accounts payable.
- Supported executives in managing business relations and executing special projects.
- Oversaw interoffice accounting to ensure timely and accurate reporting.
Education
MBA - Business Administration And Management
Western Governors University
Salt Lake City, UT2026
BSN - undefined
West Coast University
Anaheim, CA06.2021
Skills
- Team leadership and development
- Recruitment and retention
- Operational scheduling
- Client service and dispute resolution
- Administrative assistance and financial management
- Laser technology: Candela GentleMax Pro, Cynosure Elite IQ
- Software skills: Boulevard, Zenoti, Microsoft Office, QuickBooks
Certification
Registered Nurse, California — License #95257633
Timeline
Lead Registered Nurse
SEV Laser Aesthetics
09.2021 - Current
Restaurant Manager
Mama D’s Italian Kitchen
02.2017 - 06.2019
Administrative Assistant
E&S; Grounding Solutions
03.2015 - 08.2021
BSN - undefined
West Coast University
MBA - Business Administration And Management
Western Governors University