Audreyanna Boswell

• Resolved customer inquiries through phone and chat support, ensuring satisfaction and timely responses.
• Maintained accurate records of customer interactions to enhance service quality.
• Collaborated with team members to streamline processes and improve response times for customer queries.
• Assisted in training new representatives on company policies and procedures, promoting efficient onboarding.

• Assisted with patient intake, ensuring accurate data entry and documentation.
• Maintained cleanliness and organization of examination rooms and medical supplies.
• Supported healthcare providers during patient examinations and procedures.
• Conducted routine vital signs checks, enhancing patient care efficiency.

• Answer any questions that they have regarding medical insurance information, provided exceptional customer service by addressing inquiries and resolving issues, fostering trust and enhancing patient satisfaction.
  Streamlined call documentation processes, improving response times and ensuring accurate patient billing information.
• Coordinated with billing departments to clarify copay details, reducing confusion and strengthening communication across teams.

Maintained comprehensive records of patient interactions, ensuring compliance with healthcare regulations and enhancing service quality.

• transport materials across warehouse site.
• Managed inventory control using barcode scanning systems for accuracy.
• Collaborated with team members to streamline loading and unloading processes.