Audreyanna Hodsden Soto
Tucson,AZ
Summary
Professional beauty advisor with a strong background in luxury beauty products And customer service. Adept at building client relationships, providing personalized beauty consultations, And driving sales. Known for team collaboration, adaptability, patience, And delivering results in fast-paced environments. Skilled in makeup application, skincare recommendations, product knowledge. And learning new things quickly
Overview
3
3
years of professional experience
Work History
Prestige Beauty Advisor
Ulta
11.2022 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, visually appealing store environment to promote positive customer experiences.
- Cross-sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Developed strong relationships with vendors for exclusive product access, improving customer merchandise selection.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Increased repeat business through exceptional customer service and relationship building.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Sales Associate
Tilly's Clothing Store
05.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Pima Community College
Tucson, AZ05-2026
Skills
- Strong communication skills
- Organizational growth
- Exceptional customer service
- Team collaboration
- Money handling
- Adaptable to change
- Client relationship building
- Product organization
- Inventory management
- Sales proficiency
- Appointment scheduling proficiency
- Friendly and outgoing
- Clear communication
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Prestige Beauty Advisor
Ulta
11.2022 - Current
Sales Associate
Tilly's Clothing Store
05.2022 - 11.2022
High School Diploma -
Pima Community College
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