Audrey Gisela Avila Hernandez

Improve problem-solving and adaptability skills.

Develop strong organizational and multitasking skills in a professional environment.

Collaborated with team members to meet goals and deadlines

• Enhanced customer retention by implementing a loyalty program that incentivized repeat purchases from existing clients.
• Partnered with store management to execute store events.
• Cultivated a positive work environment by promoting teamwork, open communication, and recognition of employee achievements.
• Negotiated favorable contracts with vendors that resulted in cost savings and improved product availability.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Registered patients and completed associated paperwork for accurate records.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Organized new employee orientation schedules for new hires.