Audri Harper
Baytown,TX
Summary
Customer service representative with extensive experience in managing high-level client accounts and consistently meeting service standards. Exceptional communication skills foster client trust and satisfaction. Demonstrated ability to work independently, take initiative, and maintain strong organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
Globe Life
Baytown, TX
01.2025 - 08.2025
- Assisted union members in selecting appropriate life insurance plans. Provided guidance on benefits and coverage options. Supported members in understanding policy details and claims processes.
- Facilitated Zoom meetings to enhance team collaboration and communication.
- Executed table-to-table life insurance sales strategies to maximize client outreach.
- Facilitated application completion processes to ensure timely submissions.
- Executed slide show presentations and adhered to scripts during each meeting.
- Organized schedules using Google Calendar to support team coordination. Assisted in managing appointments and deadlines to enhance productivity. Maintained calendar updates to ensure accurate scheduling.
- Facilitated weekly virtual team meetings to enhance collaboration and communication.
- Assisted in generating revenue through commission-based sales strategies. Supported team members in achieving sales targets and enhancing customer satisfaction. Contributed to maintaining accurate records of commission payments.
Licensed Health Plan Advisor
Connexion Point
Baytown, TX
03.2024 - 12.2024
- Executed responsibilities as a licensed healthcare agent, ensuring compliance with industry regulations.
- Assisted members of Medicare and Medicaid with enrollment in new plans through Anthem and WellPoint. Conducted benefit option research to provide accurate information. Supported clients in completing Health Risk Assessments (HRA).
- Facilitated team meetings to enhance collaboration and communication. Utilized Rocket Chat for effective team messaging and updates.
- Executed responsibilities in a temporary role, ensuring seamless operations during transitional periods.
- Assisted in managing health plan operations for Blue Cross and WellPoint. Supported team members in delivering quality service to clients. Contributed to the development of health plan strategies.
- Facilitated effective communication and collaboration in a remote work environment.
- Utilized soft phone technology to facilitate efficient communication.
Customer Service and Support Specialist
Concept Controls, Inc
La Porte, TX
10.2021 - 12.2023
- Delivered exceptional customer service and support to enhance client satisfaction.
- Assisted in configuring SAP systems to support business operations. Collaborated with team members to troubleshoot and resolve system issues. Provided user support and training for SAP system functionalities.
- Managed incoming phone calls to ensure prompt and professional communication.
- Facilitated product receipt and delivery operations.
- Oversaw inventory management processes to ensure optimal stock levels.
- Executed customer data uploads into database systems.
- Processed and recorded incoming payments efficiently.
- Dispatched comprehensive sales quotes to prospective clients.
- Executed order processing to ensure timely fulfillment and customer satisfaction.
- Assisted customers with email inquiries. Supported communication efforts to enhance customer satisfaction. Facilitated timely responses to customer concerns.
- Streamlined organization of paperwork across office to enhance efficiency.
- Executed sales strategies to drive revenue growth.
- Aligned product offerings with customer preferences and requirements.
Leasing Agent
Tarantino Properties, Inc.
Baytown, TX
01.2020 - 09.2021
- Assisted in leasing apartments at Keirabella Apartments. Conducted online marketing through Facebook, Craigslist, and Apartments.com. Distributed flyers to local businesses to promote available units. Handled phone inquiries regarding rent, work orders, new move-ins, and prospective tenants. Showed apartments to interested customers and maintained organized filing systems for applicant information.
CSR - Customer Service Representative
Dropbox
Baytown, TX
01.2018 - 12.2019
- Facilitated remote customer service operations to enhance client satisfaction.
- Assisted in maintaining a productive home office environment. Supported team communication through virtual platforms. Organized workspace for optimal efficiency.
- Streamlined file organization to enhance accessibility and efficiency.
- Managed incoming phone calls to ensure prompt and professional communication.
- Implemented chat box functionality on website to enhance user interaction.
- Facilitated customer inquiries and resolved issues to enhance satisfaction.
- Executed email communication to ensure timely information dissemination.
Customer Service Representative
Baytown Kia
Baytown, TX
07.2016 - 08.2018
- Executed cash handling and transaction processing with accuracy and efficiency.
- Organized and managed appointment scheduling processes.
- Communicated event details and promotional offers to customers.
- Executed targeted social media advertising campaigns to enhance brand visibility.
Education
High school diploma or GED - undefined
College Degree - Early Childhood Education
Lee College
Baytown, TX05.2019
Skills
- Office productivity suite
- Sales strategy
- Effective organization
- CRM strategies
- telephone etiquette
- Sales target achievement
- Word processing
- Client support
- Collaboration
- Customer service
- Data management
- Health Insurance Portability and Accountability Act (HIPAA)
- Insurance agency operations
- Social media strategy
- Insurance sales
- Issue resolution
- Client interaction
- Order entry optimization
- Health insurance brokerage
- Computer proficiency
- SAP software
- Microsoft Windows
- Analytical thinking
Websites
Certification
- Driver's License
- Life & Health Insurance License
- CPR
- AHIP August 2025 to August 2026
- General lines agent August 2024 to July 2026
- Child Development Associate June 2019 to June 2022
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Licensed Life Insurance Agent
Globe Life
01.2025 - 08.2025
Licensed Health Plan Advisor
Connexion Point
03.2024 - 12.2024
Customer Service and Support Specialist
Concept Controls, Inc
10.2021 - 12.2023
Leasing Agent
Tarantino Properties, Inc.
01.2020 - 09.2021
CSR - Customer Service Representative
Dropbox
01.2018 - 12.2019
Customer Service Representative
Baytown Kia
07.2016 - 08.2018
High school diploma or GED - undefined
College Degree - Early Childhood Education
Lee College