AUDRI ORR
Detroit,MI
Summary
PROFESSIONAL SUMMARY
Multifaceted business leader with extensive experience in operations management. I possess a comprehensive background in team leadership, performance management, Human Resources (HR), and analyzing financial statements, which result in exceeding sales goals. I am seeking to leverage this experience to transition out of the restaurant industry and secure a rewarding, challenging role to advance my career. My strong interpersonal, analytical, leadership, and communication skills will validate my qualifications for this professional opportunity.
Overview
10
10
years of professional experience
Work History
Owner/Operator
CleanOrrNot
03.2020 - Current
- Conducts business process assessments and develops new processes for the successful management and execution of services.
- Provides oversight and quality control for large homes and offices cleaning.
- Manage marketing campaigns on social media which increased client base from 10 to 30 repeat clients through client retention and customer relations.
General Manager
Panera Bread Company
02.2014 - 02.2020
- Manages 48 employees (including management) to execute the daily operations of a café that generates approximately $2M in annual sales revenue; core duties are focused on performance management, financial management, human resources (HR), and customer service
- Serves as key resource in the candidate selection process to interview, hire, train, and develop new employees while maintaining compliance with state and federal employment laws
- Executes all disciplinary action ranging from write-ups and suspensions to terminations in collaboration with Human Resources
- Leads all new hire orientation sessions which emphasize company policies as well as best practices in sales management including suggestive and cross selling methods
- Develops team member schedules on a biweekly basis and manager schedules on a monthly basis to meet staffing requirements
- Analyzes profit and loss (P&L) statements to assess trends of variable costs and implement strategic countermeasures as necessary to maximize profitability
- Executes cash management by balancing cash register, preparing bank deposits, etc
- Manages the café’s inventory of supplies to ensure availability of food offerings; maintains relationship with Sygma (vendor) to reorder suppliers as necessary based on trend analysis
- Serves as a key resource in resolving customer complaints, escalations, and resolving conflicts amongst employees
- Maintains compliance with OSHA and county department of health regulations
- Key Highlights & Accomplishments:
- Promoted to General Manager from Assistant Manager in December 2015
- Successfully Promoted three Assistant Managers to General Managers within three years
- Served as General Manager in multiple locations including Southfield and Plymouth, MI;
Assistant Manager
Mt. Pleasant
- Negotiated bulk pricing for produce (i.e
- Pineapples, tomatoes, and cantaloupe) with vendor SYGMA which resulted in annual reduction of 27% across eight Panera locations
- Provides extensive training on customer service resulting in maintaining a 4 Star Google rating based onreviews, 4 Star Facebook rating, and 4 Star Trip Advisor rating
- Received Top Store Delivery Sales Award for three consecutive months in 2016 and multiple times throughout 2018
- Implemented the use of car magnets to advertise delivery services which resulted in the expansion of delivery territory and a 19% increase in sales.
Education
Bachelor of Science (B.S - Health Fitness
Central Michigan
University
Skills
- Team Leadership
- Operations Management Performance
- Management
- Financial Management Inventory Management Vendor
- Management Strategic Planning
- Human Resources (HR) Candidate Selection Training & Development Regulatory Compliance Customer Service
- Conflict Resolution
- Data Analysis
- MS Office Suite
Timeline
Owner/Operator
CleanOrrNot
03.2020 - Current
General Manager
Panera Bread Company
02.2014 - 02.2020
Assistant Manager
Mt. Pleasant
Bachelor of Science (B.S - Health Fitness
Central Michigan
University