Audri Rosario
New York,NY
Summary
Through the years my experience has taught me many things beginning by providing exceptional service to customers, responding to inquiries, resolving issues, and building positive relationships. Worked in fields where it was a must to possess excellent communication, empathy, and problem-solving skills to ensure customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Pregame
05.2025 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Home Aide
Ppl
04.2025 - 09.2025
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Transported clients for medical and personal outings.
Customer Service Representative (csr2)
NYSOH Marketplace
01.2024 - 05.2025
- - Assisted consumers by providing solutions to a variety of issues concerning health insurance via telephone.
- - Conducting market research and analyzing new work instructions and fast alerts to maintain proper knowledge about daily/constant market changes.
- - Developing and executing adequate notes/tickets/defects for each consumer assisted.
- -Used programs/apps such as oracle knowledge, genesys, back office, Emedny. Etc.
Home Aide
Marks Home Health
10.2023 - 03.2025
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
Bar manager
C-bar and lounge
10.2017 - 01.2023
- As a bar manager, my goal was to ensure a smooth, profitable, and enjoyable experience for customers and staff alike.
- Keeping up-to-date with industry trends and making recommendations for improvement
- Coordinating events, parties, and other functions
- Maintaining a clean and organized bar area, including sanitation and safety standards
- Handling customer complaints and issues in a professional manner.
Bar consultant
Heat
05.2022 - 12.2022
- Analyzing the bar's current operations and identifying areas for improvement
- Developing strategies to increase sales, profitability, and efficiency
- Improving menu engineering, pricing, and promotions
- Enhancing customer experience and loyalty
- Streamlining inventory management, ordering, and cost control
- Implementing effective marketing and social media strategies
Customer Service Associate
PNC Bank/National City Bank
09.2019 - 12.2020
- Responding promptly to customer inquiries and concerns
- Resolving customer complaints and issues in a timely and satisfactory manner
- Providing accurate and up-to-date information about products or services
- Listening to customer feedback and making recommendations for improvement
- Building and maintaining strong relationships with customers
Education
real estate
real estate university
New York, NYHigh School Diploma - acting
Bronx theater high school
New York, NY03.2010
Skills
- Computer literacy
- Communication skills
- Bilingual
- Restaurant experience
- Documentation review
- Leadership
- Time management
- Microsoft word
- Customer service
- Guest services
- Microsoft excel
Languages
Spanish
English
Timeline
Restaurant Manager
Pregame
05.2025 - Current
Home Aide
Ppl
04.2025 - 09.2025
Customer Service Representative (csr2)
NYSOH Marketplace
01.2024 - 05.2025
Home Aide
Marks Home Health
10.2023 - 03.2025
Bar consultant
Heat
05.2022 - 12.2022
Customer Service Associate
PNC Bank/National City Bank
09.2019 - 12.2020
Bar manager
C-bar and lounge
10.2017 - 01.2023
real estate
real estate university
High School Diploma - acting
Bronx theater high school