Audria Roettgen
Jefferson City,MO
Summary
Dynamic professional with a proven track record in benefit administration and client relationship building, honed at Missouri State Employees' Retirement System. I'm proficient in policy interpretation. Skilled in both verbal and written communication, I excel in translating complex information into understandable terms. Experienced with benefits counseling, focusing on providing comprehensive support to participants. Utilize effective communication and interpersonal skills to explain benefit options clearly. Track record of maintaining confidentiality and ensuring compliance with benefit regulations.
Overview
16
16
years of professional experience
Work History
Senior Benefit Counselor
Missouri State Employees' Retirement System
06.2016 - Current
- Explain benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolve issues and inquiries from plan participants regarding life insurance benefits and deductions through telephone, email, and in-person interactions.
- Assist in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Verify monthly retirees to ensure accuracy.
Grant Specialist
Jefferson City Public Schools
12.2009 - 06.2016
- Coordinated grant proposals between departments, agencies, corporations and foundations.
- Identified funding sources to meet needs.
- Coordinated efforts with finance department for accurate budgeting, forecasting, and expenditure tracking related to grants.
- Ensured compliance with grant requirements through diligent monitoring of program activities and timely submission of reports.
Education Specialist
Missouri Department of Elementary Education
06.2008 - 11.2009
- Improved decision-making processes with accurate data analysis and visualization techniques.
- State of Missouri MAP test coordinator for the Missouri Online Virtual Program
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Developed and implemented data governance policies and procedures.
- Generated ad-hoc reports to evaluate specific business requirements.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-1996
Skills
- Client Relationship Building
- Benefits Administration
- Policy Interpretation
- Report Generation
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Benefits Explanation
- Benefits interpretation
Timeline
Senior Benefit Counselor
Missouri State Employees' Retirement System
06.2016 - Current
Grant Specialist
Jefferson City Public Schools
12.2009 - 06.2016
Education Specialist
Missouri Department of Elementary Education
06.2008 - 11.2009
High School Diploma -
Jefferson City High School
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