Dinorah Guzman
Pharr,TX
Summary
Proven Benefit Counselor with a track record of enhancing employee enrollment rates in benefits programs at Alight Solutions. Expert in benefits administration and client relationship building, I excel in translating complex policy details into actionable insights. Achieved significant improvements in customer service and operational efficiency by leveraging skills in report generation and policy interpretation.
Overview
10
10
years of professional experience
Work History
Benefit Counselor
Alight Solutions
04.2019 - 11.2024
- Developed and maintained detailed records of employee benefit data, ensuring accurate reporting for internal and external stakeholders.
- Increased employee enrollment rates in benefits programs through effective communication and education on available options.
- Assisted employees in understanding their retirement plan options, providing guidance on investment strategies and plan features.
- Provided expert guidance to management regarding the design and implementation of new or revised employee benefit programs to meet organizational goals.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Insurance Agent
New York Life Insurance Co
03.2015 - 07.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Universidad De Monterrey
MexicoSkills
- Client relationship building
- Benefits administration
- Policy interpretation
- Report generation
- New employee enrollment
- New employee orientations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Benefit Counselor
Alight Solutions
04.2019 - 11.2024
Insurance Agent
New York Life Insurance Co
03.2015 - 07.2019
High School Diploma -
Universidad De Monterrey
Similar Profiles
Umesh KrishnanUmesh Krishnan
Analyst - Order to Cash at Alight Solutions (Alight Is Now Strada)Analyst - Order to Cash at Alight Solutions (Alight Is Now Strada)
Vanessa MillerVanessa Miller
Customer Care Representative at Alight SolutionsCustomer Care Representative at Alight Solutions
Tammy MorrisTammy Morris
Director, Shared Services at Alight SolutionsDirector, Shared Services at Alight Solutions