Audriana Forbes
Ogunquit,ME
Summary
Dedicated individual with excellent experience in the service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Gorges Grant Hotel
04.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Housekeeper
The Seagate Hotel
09.2022 - 04.2023
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
General Associate
Wawa
12.2022 - 03.2023
- Used POS system to enter orders, process payments and issue receipts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
Customer Sales and Service Expert
Centerfield Media
06.2020 - 08.2022
- Promptly responded to inquiries and requests from prospective customers
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
Server, Hostess
Santa Crest Hotel
01.2018 - 04.2020
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Skills
- Communication
- Written and verbal
- Digital command of Microsoft tools
- Order and Refund Processing
- Solving Customer Concerns
- Service Assistance
Accomplishments
- Employee of the year 2019 and 2020
- Most outstanding team member for 2021
Timeline
Front Desk Associate
Gorges Grant Hotel
04.2023 - Current
General Associate
Wawa
12.2022 - 03.2023
Housekeeper
The Seagate Hotel
09.2022 - 04.2023
Customer Sales and Service Expert
Centerfield Media
06.2020 - 08.2022
Server, Hostess
Santa Crest Hotel
01.2018 - 04.2020
Similar Profiles
Kimone McDonaldKimone McDonald
Reservationist/Front Desk Agent at Ocean Mist Beach Hotel & SuitesReservationist/Front Desk Agent at Ocean Mist Beach Hotel & Suites
Alejandro GuzmanAlejandro Guzman
Guest Experience Expert and Rooms Controller at The US GRANT - A LUXURY COLLECTION HOTELGuest Experience Expert and Rooms Controller at The US GRANT - A LUXURY COLLECTION HOTEL
Mike ShowersMike Showers
Dual General Manager at Grant Street Inn / The J Hotel & SuitesDual General Manager at Grant Street Inn / The J Hotel & Suites
Miguel ArniasMiguel Arnias
Soccer Referee at Afrims Sports, Inc.Soccer Referee at Afrims Sports, Inc.
LISA SEVIGNEYLISA SEVIGNEY
Registered Nurse at Maine HealthRegistered Nurse at Maine Health