Lillisa Ozbirn
Victoria
Summary
Lillisa Ozbirn. Available for relocation to enhance career opportunities. Driven professional with diverse experience in logistics and hospitality. At Caterpillar, I coordinated parts and equipment delivery with a strong focus on safety, ensuring compliance with protocols and timely placement for sale. In hospitality, I managed guest services, from check-in to financial accounts, ensuring smooth operations, safety, and customer satisfaction. I bring strong coordination, safety awareness, problem-solving, and customer-focused expertise to every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Homewood Suites by Hilton
Victoria, TX
11.2024 - 09.2025
- Welcomed and supported guests throughout check-in and check-out, fostering a positive environment.
- Administered room assignments and reservations through property management software to streamline operations.
- Resolved guest inquiries and concerns promptly to enhance customer satisfaction.
- Collaborated with housekeeping to ensure rooms met standards before guest arrival, improving readiness times.
Front Desk Clerk
Baymont Inn and Suites
Clute, TX
11.2023 - 08.2024
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and hotel policies to enhance team performance.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and reporting.
Front Desk Supervisor
Fairfield Inn & Suites
Victoria, TX
09.2022 - 09.2023
Front Desk Agent/Supervisor
La Quinta Inn on Navarro
Victoria, TX
08.2022 - 11.2022
Wharehouse Associate
Caterpillar
Victoria, TX
02.2022 - 06.2022
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Inspected incoming shipments for quality and accuracy prior to storage.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Front Desk Clerk
Baymont by Wyndham
Clute, TX
09.2020 - 12.2021
- Balance accounts
- Night audit
- Serve breakfast
- Work with Microsoft
- Check in& Check out customers
- Manage phones
- Greet customers with a positive attitude and smile
Front Desk Clerk/Housekeeper
Lakeview Hotel
West Columbia, TX
08.2019 - 03.2020
Front Desk Clerk and Housekeeper
Columbia Lakes Resort
West Columbia, TX
08.2019 - 03.2020
- Kohl's: worked as a night stocker for only the season.
Education
High school or equivalent - Business
Sweeny highschool
Skills
- Email customer support
- Microsoft Outlook
- Financial auditing
- Communication
- Warehouse experience
- Microsoft Office
- Multi-line Phone Systems
- Auditing
- Customer support
- Office Administration
- Phone customer support
- Safety standard operating procedures
- Time management
- Microsoft Word
- Computer skills
- Bookkeeping
- Phone communication
- Forklift
Accomplishments
- Graduating high school
Certification
- Forklift Certification
- Driver's License
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Associate
Homewood Suites by Hilton
11.2024 - 09.2025
Front Desk Clerk
Baymont Inn and Suites
11.2023 - 08.2024
Front Desk Supervisor
Fairfield Inn & Suites
09.2022 - 09.2023
Front Desk Agent/Supervisor
La Quinta Inn on Navarro
08.2022 - 11.2022
Wharehouse Associate
Caterpillar
02.2022 - 06.2022
Front Desk Clerk
Baymont by Wyndham
09.2020 - 12.2021
Front Desk Clerk/Housekeeper
Lakeview Hotel
08.2019 - 03.2020
Front Desk Clerk and Housekeeper
Columbia Lakes Resort
08.2019 - 03.2020
High school or equivalent - Business
Sweeny highschool