Allison Afre
Sage Counseling
Phoenix,AZ
16
years of professional experience
1
Language
Adaptable professional with a versatile background in front desk service, esthetics, and customer support. Known for strong guest relations, problem-solving, and office organization, with experience training new staff and handling busy, high-pressure environments.
Work History
Front Desk Associate
1 Year 3 Months- Managed client check-ins, scheduling, and appointment confirmations with accuracy and professionalism.
- Answered incoming calls, routed inquiries, and provided timely front office support.
- Verified insurance details and collected payments while maintaining confidentiality standards.
- Updated client records and intake information in scheduling and practice management systems.
- Resolved front desk concerns promptly, delivering courteous service in a busy counseling environment.
- Prepared intake paperwork and organized administrative files for efficient client processing.
- Maintained reception area readiness, supporting welcoming and orderly patient experiences.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered guest questions and offered referrals to local points of interest.
Esthetician
1 Year 1 Month- Performed corrective facials, exfoliation, and extractions while maintaining client comfort.
- Conducted detailed skin assessments to personalize facial and treatment recommendations.
- Recommended skincare products and home-care routines aligned with client goals.
- Maintained treatment rooms, tools, and supplies for safe, efficient service delivery.
- Educated clients on post-treatment care to support consistent skincare results.
- Documented service notes and skin progress to ensure accurate follow-up care.
- Assisted newer staff with service workflows, product knowledge, and client-facing procedures.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
Front Desk Receptionist/Esthetician
1 Year 7 Months- Greeted guests and managed warm check-in and check-out experiences at front desk
- Answered incoming calls, resolved inquiries, and routed messages with professionalism
- Scheduled appointments and adjusted bookings to support steady daily spa operations
- Processed membership sales, service payments, and retail transactions accurately
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Recommended skincare products and homecare routines based on treatment goals and skin conditions.
- Conducted customized facial treatments aligned with client skin assessments and service protocols.
- Stocked treatment rooms with proper supplies.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Educated patients on treatment options.
Front Desk Receptionist
5 Months- Greeted clients, created a welcoming first impression, and directed guests to appropriate salon or spa services.
- Answered multi-line phone calls, provided service information, and resolved routine client inquiries promptly.
- Managed appointment scheduling, confirmed bookings, and minimized conflicts across daily service calendars.
- Processed payments accurately through point-of-sale systems, balancing transactions and receipts.
- Maintained client records, updated contact details, and ensured accurate service notes for staff reference.
- Coordinated check-in and check-out flow, supporting smooth front desk operations during peak periods.
- Promoted retail products and service add-ons, supporting revenue opportunities through informed recommendations.
- Communicated client preferences and appointment changes to stylists and spa staff with accuracy.
- Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Customer Service Representative
1 Year 9 Months- Managed high-volume inbound calls, resolving client questions with clear explanations of credit repair processes.
- Resolved escalated client concerns through careful issue analysis and professional follow-up.
- Processed payment inquiries and billing adjustments while ensuring compliance with firm procedures.
- Updated account records accurately in CRM systems, maintaining complete documentation for client interactions.
- Delivered consistent client support while maintaining confidentiality and accuracy in sensitive account information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
2 Years 7 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved response efficiency by refining workflow for routine client requests and case updates.
- Coordinated with internal teams to address account status changes and service discrepancies.
- Trained new representatives on call handling, documentation standards, and service expectations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company’s commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Receptionist
3 Years 11 Months- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Provided basic technical support for front office equipment, minimizing downtime.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Initiated a system for tracking office supplies, leading to more efficient inventory management.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct a high volume of calls.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
Food Service Worker
1 Year 3 Months- Operated grill, fryer, and prep stations while maintaining consistent food quality and speed.
- Supervised order assembly to ensure accuracy, presentation, and timely service during rush periods.
- Trained new team members on sanitation standards, equipment use, and kitchen workflows.
- Monitored food safety practices, including temperature control, cross-contamination prevention, and cleaning routines.
- Coordinated inventory checks and restocked ingredients to support uninterrupted kitchen operations.
- Resolved customer concerns by communicating order corrections and service issues promptly.
- Streamlined prep procedures to reduce waste and improve station organization.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Food Service Worker
1 Year 2 Months- Maintained clean work areas, sanitized surfaces, and followed health code requirements consistently.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Adapted quickly to various roles within the food service environment.
- Developed and maintained positive relationships with customers to enhance service.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Education
No Degree - Psychology
Esthetics - Esthetics
High School Diploma
Skills
Front office support
Analytical skills
Customer service
Cash handling
Credit card processing
Administrative management
Invoicing and billing
Information protection
Cash drawer reconciliation
Administrative support
Clerical skills
File management
Office administration
Time management
Word processing
Documentation
Record preparation
Data entry
Microsoft office
Multi-line phone systems
Conflict management
Conflict documentation
Technical support
Office management
Sales expertise
Retail product promotion
Inventory management
Staff training
Recordkeeping
Teamwork and collaboration
Detail-oriented
Listening skills
Relationship building
Problem-solving
Problem-solving skills
Phone and email etiquette
Office organization
Business communication
Materials oversight
Front office management
Skill development
Guest reception
Data confidentiality
Billing support
Front office management
Supply and materials oversight
Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate
Sage Counseling
07.2025 - CurrentRead More
Esthetician
Hi, Skin
05.2024 - 06.2025Read More
Front Desk Receptionist/Esthetician
Massage Envy
10.2022 - 05.2024Read More
Front Desk Receptionist
The Hills Salon and Spa
05.2022 - 10.2022Read More
Customer Service Representative
Lexington Law Firm
08.2020 - 05.2022Read More
Customer Service Representative
TTEC/Rodan and Fields
01.2016 - 08.2018Read More
Front Desk Receptionist
Massage Envy
01.2013 - 12.2016Read More
Food Service Worker
Shorty's Sliders
01.2012 - 04.2013Read More
Food Service Worker
Einsteins Bros Bagels
03.2011 - 05.2012Read More
Rio Salado College
No Degree from Psychology
Read More
Stuido Academy of Beauty
Esthetics from Esthetics
Read More
Apollo High School
High School Diploma
Read More