Daniela Corona
Weaverville,NC
Summary
Detail-oriented and customer-focused Front Desk Associate with over 2 years of experience managing daily office operations in a fast-paced healthcare environment. Proven ability to deliver exceptional customer service, streamline administrative processes, and foster a professional, welcoming atmosphere. Expertise in handling confidential information, efficiently resolving issues, and training new team members contributes to maintaining high service standards. Recognized for strong teamwork and adaptability in dynamic settings, ensuring seamless operations and enhanced guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Blue Ridge Orthodontics
Asheville, NC
03.2022 - Current
- Manage high-volume front desk operations, including greeting patients, answering multi-line phone systems, and directing inquiries efficiently
- Create a welcoming and professional environment, ensuring a positive patient experience from arrival to departure
- Coordinate incoming and outgoing mail, packages, and deliveries with accuracy and timeliness
- Provide administrative support by preparing documents, reports, and patient-related paperwork
- Resolve patient concerns and scheduling issues promptly, improving overall satisfaction and retention
- Maintain strict confidentiality of patient records in compliance with privacy standards
- Train and mentor new front desk staff on office procedures, systems, and customer service expectations
- Maintain cleanliness and organization of reception and common areas to uphold office standards
- Utilize strong problem-solving skills to address patient inquiries and unexpected issues
- Accurately manage patient check-ins, electronic records, and assist with insurance verification processes
Education
High School Diploma -
Crest High School
Shelby, NCSkills
- Customer Service & Patient Relations
- Front Desk & Office Operations
- Administrative & Clerical Support
- Strong Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Confidential Records Management
- Microsoft Office (Word, Excel, Outlook)
- Scheduling
- Credit card handling
- Office administration
- File management
- Conflict management
- Drawer balancing
- Front office support
- Administrative skills
- Cash handling
- Multi-line phone systems
- Fluent in Spanish
Timeline
Front Desk Associate
Blue Ridge Orthodontics
03.2022 - Current
High School Diploma -
Crest High School
Additional Information
Bilingual: English & Spanish