Raven Lossiah
Gray
Summary
Detail-oriented and dependable Front Desk Receptionist with over four years of experience in medical office environments. Proven leader with experience serving as Front Desk Team Lead, supervising staff, and ensuring efficient daily operations. Known for delivering excellent customer service, maintaining accurate records, and supporting smooth workflow in fast-paced settings. Highly organized, self-motivated, and effective both independently and as part of a team.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Macon Occupational Medicine
Macon, GA
08.2021 - Current
- Greet patients and visitors professionally, creating a welcoming and positive front-office environment
- Answer and route incoming calls, take accurate messages, and respond to inquiries promptly
- Schedule and coordinate patient appointments efficiently
- Maintain and update patient information in electronic systems to ensure accurate records
- Process payments using cash, checks, and credit cards
- Provide administrative support including filing, scanning, and document management
- Assist with training new front desk staff on procedures and office policies
- Supervise a team of five front desk agents, ensuring productivity and quality service
Education
High School Diploma -
Jones County High School
Gray, GASkills
- Front Desk & Office Administration
- Customer Service & Patient Relations
- Leadership & Team Supervision
- Appointment Scheduling
- Front Office Management
- Medical Review Officer Assistant
- Telephone Etiquette
- Data Entry & Record Management
- Multitasking & Organization
- Communication (Written & Verbal)
- Problem Solving
Timeline
Front Desk Receptionist
Macon Occupational Medicine
08.2021 - Current
High School Diploma -
Jones County High School