AUDRIANA N. FLOREZ
Albuquerque
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
6
6
years of professional experience
Work History
Social Media Manager
Kaufman's New York Diner/Coffee AndBagels
Albuquerque, NM
01.2026 - Current
- Increased social media views over 20,000 and increased followers over 570 within 30 days.
- Oversaw community management efforts, addressing customer inquiries and feedback in real-time.
- Conducted competitive analysis to identify trends and inform strategic decision-making for campaigns.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends to keep brand's content relevant and engaging.
- Utilized analytics tools to track performance, adjusting strategies to maximize effectiveness.
- Developed and implemented innovative social media strategies to enhance brand visibility and engagement.
Social Media Manager
Humble Coffee Company
Albuquerque, NM
04.2025 - Current
- Increased social media views over 390,000 and increased followers over 570 within 90 days.
- Developed and implemented innovative social media strategies to enhance brand visibility and engagement.
- Analyzed social media metrics to drive content optimization and improve audience targeting.
- Collaborated with cross-functional teams to align marketing campaigns with social media initiatives.
- Managed content calendars across multiple platforms, ensuring timely delivery and consistency.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Increased brand awareness by developing and implementing effective social media strategies.
Barista
Humble Coffee Company
Albuquerque, NM
08.2024 - Current
- Crafted high-quality beverages using espresso machines and manual brewing methods.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Managed inventory levels, ensuring timely restocking of coffee supplies and equipment.
- Trained new baristas on beverage preparation techniques and customer interaction protocols.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Collaborated with team members to achieve daily sales goals and improve operational efficiency.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Employee/Partner
Chicky’s Coffee
05.2023 - 06.2024
- Assisted with product pricing
- Assisted with marketing
- Provided customer service
- Store inventory
- Assisted owner with business decisions
- Oversaw daily operations to ensure exceptional customer service and product quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Supervisor
Nestle Toll House
07.2022 - 05.2023
- Hold weekly staff meetings
- Provide customer service
- Store Inventory
- Count the daily deposit
- Assist with work schedule
- Managing large custom orders
- Assist owner with any needs
Sales Associate
Nestle Toll House
10.2021 - 07.2022
- Answering Phones, taking orders
- Taking orders in store
- Participate in weekly staff meetings
- Provide customer service
- Providing cleaning services at the end of shift
- Count the daily deposit
Cashier
Twisters
07.2020 - 10.2021
- Answering Phones taking orders
- Taking orders in store
- Participate in weekly staff meetings
- Provide customer service
- Providing cleaning services at the end of shift
Education
High School Diploma -
Nex+Gen Academy
Albuquerque, NM05-2022
Associate of Arts - Business Major
Central New Mexico Community College
Albuquerque, NM05-2025
Bachelor of Arts - Marketing
University of New Mexico
Albuquerque, NM05-2027
Skills
- Social media management
- Teamwork and collaboration
- Content creation
- Networking and relationship building
- Business development
- Brand development and awareness
- Friendly and outgoing
- Client relationship management
- Strategic thinking
LANGUAGE
ENGLISH
SPANISH- UNDERSTAND AND SPEAK A LITTLE.
Timeline
Social Media Manager
Kaufman's New York Diner/Coffee AndBagels
01.2026 - Current
Social Media Manager
Humble Coffee Company
04.2025 - Current
Barista
Humble Coffee Company
08.2024 - Current
Employee/Partner
Chicky’s Coffee
05.2023 - 06.2024
Supervisor
Nestle Toll House
07.2022 - 05.2023
Sales Associate
Nestle Toll House
10.2021 - 07.2022
Cashier
Twisters
07.2020 - 10.2021
High School Diploma -
Nex+Gen Academy
Associate of Arts - Business Major
Central New Mexico Community College
Bachelor of Arts - Marketing
University of New Mexico