Experienced loan specialist and branch manager with a strong background in loan review, payment processing, and account reconciliation. Skilled in customer service, cash control, and office administration. Trusted to maintain compliance, support team training, and deliver reliable client support.
Overview
6
6
years of professional experience
Work History
Loan Specialist Promoted to Branch Manager
Credit Central Loans and Taxes
09.2023 - Current
Verified customer information, income, and credit history to support sound lending decisions.
verified customer income and credit history to support sound lending decisions.
Processed loan documents, disclosures, and account updates with careful attention to detail.
Maintained organized records for loan taxes and customer files to support audit readiness.
Assisted with payment processing account reconciliation and delinquency follow-up tasks.
Contributed to training materials development for new loan specialists to support overall team success.
Strengthened customer relationships through consistently high levels of customer service.
Supported cash handling, maintained daily and weekly reports, managed cash and asset control, handled office administration, and monitored branch security during operating hours.
Certified Nursing Assistant
Greenville Post Acute
03.2021 - 01.2023
Monitored vital signs and reported changes promptly to nursing staff.
Provided daily bedside care, supporting bathing, dressing, grooming, and mobility needs.
Documented care activities accurately in resident records and shift reports.
Maintained clean, organized resident areas while following infection control procedures.
Assisted patients with daily living activities for enhanced comfort and well-being.
Built rapport with patients and families, providing emotional support during difficult times.
Helped patients complete range of motion exercises to prevent loss of function during care.