Hi, I’m
Sandra Chitwood
San Diego,CA
Summary
Dynamic Loan Manager with a proven track record at Cashtyme, excelling in loan underwriting and customer service. Achieved significant reductions in processing time through innovative workflow management, while consistently meeting sales targets. Strong attention to detail and problem-solving abilities fostered compliance and enhanced client relationships, driving business growth and customer satisfaction.
Overview
18
years of professional experience
Work History
Cashtyme
Loan Manager / Branch Manager
10.2012 - 06.2025
Job overview
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
Cashtyme / Western Union
Compliance Officer
10.2012 - 06.2025
Job overview
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Xpress Cash
Office Manager
10.2007 - 08.2010
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Wood River High SchoolHailey, ID
Diploma from Business Ownership And Management
06.1991
Skills
- Loan servicing
- Documentation review
- Loan underwriting
- Sales and marketing
- Collections management
- Payment processing
- Teamwork
- Customer service
- Time management
- Attention to detail
Timeline
Loan Manager / Branch Manager
Cashtyme
10.2012 - 06.2025
Compliance Officer
Cashtyme / Western Union
10.2012 - 06.2025
Office Manager
Xpress Cash
10.2007 - 08.2010
Wood River High School
Diploma from Business Ownership And Management
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