Linda Hoover
Slidell ,LA
Summary
Dynamic Loan Manager at LoanMax Title Loans with a proven track record in loan origination and risk mitigation. Enhanced customer satisfaction through effective communication and streamlined processes, achieving sales targets consistently. Skilled in credit analysis and fostering client relationships, driving business growth while ensuring compliance with lending regulations.
Overview
6
6
years of professional experience
Work History
Loan Manager
LoanMax Title Loans
07.2020 - 11.2024
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
- Collaborated with underwriting teams to ensure thorough evaluation of loan applications, resulting in fewer errors and faster approval times.
- Implemented comprehensive marketing campaigns targeting prospective borrowers in need of financing solutions, generating increased leads for the business.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Optimized credit decisioning processes using data-driven analysis techniques to better assess borrower risk profiles accurately.
- Developed strategies for effective risk assessment, minimizing default rates on loans issued.
- Facilitated successful loan closings by coordinating closely with title companies, attorneys, and other involved parties.
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
- Maximized team productivity through regular training sessions and performance evaluations.
- Mentored junior team members in best practices for loan origination, underwriting, and servicing processes, fostering a cohesive work environment that prioritized professional growth.
- Spearheaded initiatives aimed at increasing departmental efficiency through process automation where feasible while retaining human expertise where necessary.
- Cultivated strong partnerships with key referral sources such as real estate agents and financial planners, driving increased business volume.
- Boosted overall profitability by identifying new business opportunities within the local market, promoting appropriate financial products to potential customers.
- Managed a high-performing team of lending professionals, consistently exceeding departmental goals in areas such as customer satisfaction and loan origination volume.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Developed and maintained relationships with customers, lenders and other third parties.
- Explained very technical financial information to applicants in easy to understand language.
- Assessed loan portfolios for compliance with underwriting policies.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Compiled closing packages for drafting and presentation accuracy.
- Negotiated loan terms and conditions with customers to secure best deal.
Die
Ochsner Medical Center
07.2018 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts - Substance Abuse
University of New Mexico
Albuquerque, NM11-1998
Skills
- Loan servicing
- Documentation review
- Loan underwriting
- Sales and marketing
- Loan origination
- Portfolio management
- Credit scoring
- Risk mitigation
- Debt restructuring
- Collections management
- Credit risk assessment
- Document review
- Payment processing
- Credit analysis
- Loan documentation
- Loan processing
- Underwriting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational skills
- Customer service-focused
- Excellent communication
- Active listening
- Cash handling
- Decision-making
- Client relationship building
- Active listening and learning
- Data entry
- Loan processing coordination
- Creditworthiness determination
- Complaint handling
- Computer literacy
- Staff management
- Document analysis
- Time management abilities
- Appraisal review
- Relationship management
- Professional demeanor
Timeline
Loan Manager
LoanMax Title Loans
07.2020 - 11.2024
Die
Ochsner Medical Center
07.2018 - 06.2020
Associate of Arts - Substance Abuse
University of New Mexico
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