Celeste Medina
Wichita,KS
Summary
Dynamic customer service professional with proven success at LoanMax Title Loans, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I improved delivery times and managed high volumes of orders at R.D Henry & Co, ensuring accuracy and efficiency under pressure. I can perform vital checks on patients and give injections. Im seeking an opportunity to learn new skills and further my career in the medical field.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
LoanMax Title Loans
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Expiditor
R.D Henry & Co
09.2022 - 08.2024
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Education
Diploma -
Wichita Towne East
Wichita, KSNone - Medical Assistant
Wichita Technical Institute
Wichita, KS08.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Vital Monitoring Skills
- Blood Glucose Monitoring
- Medical Supply Monitoring
- Basic Computer Skills
- Data Collection
- Professionalism
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
LoanMax Title Loans
11.2024 - Current
Expiditor
R.D Henry & Co
09.2022 - 08.2024
Diploma -
Wichita Towne East
None - Medical Assistant
Wichita Technical Institute
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