Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Celeste Medina

Wichita,KS

Summary

Dynamic customer service professional with proven success at LoanMax Title Loans, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I improved delivery times and managed high volumes of orders at R.D Henry & Co, ensuring accuracy and efficiency under pressure. I can perform vital checks on patients and give injections. Im seeking an opportunity to learn new skills and further my career in the medical field.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

LoanMax Title Loans
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Expiditor

R.D Henry & Co
09.2022 - 08.2024
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.

Education

Diploma -

Wichita Towne East
Wichita, KS

None - Medical Assistant

Wichita Technical Institute
Wichita, KS
08.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Vital Monitoring Skills
  • Blood Glucose Monitoring
  • Medical Supply Monitoring
  • Basic Computer Skills
  • Data Collection
  • Professionalism

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Service Representative

LoanMax Title Loans
11.2024 - Current

Expiditor

R.D Henry & Co
09.2022 - 08.2024

Diploma -

Wichita Towne East

None - Medical Assistant

Wichita Technical Institute
Celeste Medina