Audri Holland

• Maintain CRM to follow up with prospective leads
• Provide comprehensive sales report and marketing strategies
• Lead site inspections for prospects
• Participation in industry events and consumer shows
• Provides updates for investors and management

Top Sales Recipient for 2021-2023

• Created quarterly marketing plans
• Executed resident events
• Processed payments /renewals
• Streamlined quick resolutions to resident issues.
• Conducted inquiries regarding apartment homes, assesses prospect housing needs and desires
• Utilized CRM to follow up with leads and maintain current accounts
• Onboarding of team members with emphasis on timely completion.

• Conducted tours to prospective tenants
• Prepared leasing documentation for new clients
• Tracked leads using CRM software and followed up to ensure YOY growth
• Led team in renewal notice process
• Identified opportunities for improving efficiency in rental operations through sales and marketing initiatives.

• Maintained office structure in absence of General Manager.
• Checked rental eligibility for prospects by following company's verification process.
• Conducted tours of vacant apartments for prospective tenants to detail and promote property advantages, features and accommodations.
• Created and updated marketing materials for the property.
• Collected and processed rent.
• Created a make ready board for maintenance and office staff to ensure productivity.
• Trained new employees as needed.

• Kept property occupancy at 100% for 5 years.
• Conducted apartment tours for potential tenants and answered questions to highlight property features.
• Completed applications and retained screening report information to identify qualified prospects.
• Rented vacant apartments exceeding projected timeframes.
• Collected rent from residents, application fees and deposits. Managed renewal offers, tenant files, and updating leases.
• Handled customer complaints and work orders.