ASEN HERNDON
Decatur,GA
Summary
Seasoned with 12 years of experience overseeing residential and commercial properties, tenant relations, budgeting, and team leadership. Seeking a long-term opportunity with a growth-oriented company where I can apply my industry knowledge, contribute to operational success, and advance into higher leadership roles."
Overview
13
13
years of professional experience
Work History
Assistant Community Manager
Essential Staffing Solution
07.2025 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept accurate records of all resident and tenant correspondence.
Leasing Agent
The Liberty Group
01.2015 - 02.2018
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Used Yardi/Knock to keep record of financial transactions and rental applications.
- Greeted clients, showed apartments, and prepared leases.
Leasing Manager
Steadfast Management Company
07.2015 - 2018
- Resident Retention, Plus Overseeing 2 others Leasing Agents. Trained them in their Positions, Taking rent.
- Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
- Developed marketing strategies to attract new tenants and maintain existing ones, enhancing community engagement.
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Conducted market research to remain competitive with local rental rates and amenities.
- Built strong relationships with residents through excellent customer service and communication skills.
- Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
- Managed property showings to prospective tenants, resulting in increased lease signings.
Leasing Agent/Leasing Manager
Euramex Management Group
07.2012 - 07.2015
- Customer Service, Find Future Residents their Home. Reports, Goals for Leasing. Walk apartments, Open/Close Model unit
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Distributed and followed up on tenant renewal notices.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
Education
High School Diploma -
East Paulding High
Dallas, GA05-2011
Skills
- Multitasking
- Strong lead development
- Process driven and detail oriented
- Excellent communication
- Taking in Rent and Posting
- Billing and Coding
- Internet and computer savvy
- Proficient in: Yardi, Rent-Cafe, Blue Moon, Entrata, AppFolio, Funnels and Microsoft Office(s), Knock, Onesite, Fair Housing
- Deposit accounting
- Resident relations
- Schedule planning
- CRM software
- Leasing and sales
Timeline
Assistant Community Manager
Essential Staffing Solution
07.2025 - Current
Leasing Manager
Steadfast Management Company
07.2015 - 2018
Leasing Agent
The Liberty Group
01.2015 - 02.2018
Leasing Agent/Leasing Manager
Euramex Management Group
07.2012 - 07.2015
High School Diploma -
East Paulding High
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