Elissa Zegers
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Asset Living
Lompoc
12.2025 - Current
- Assisted in managing resident relations and addressing tenant concerns promptly.
- Coordinated maintenance requests and ensured timely follow-up with service teams.
- Conducted property tours for prospective residents, highlighting community features effectively.
- Supported lease administration processes, including renewals and move-in procedures.
- Maintained accurate records of resident interactions and property activities daily.
- Trained new staff on community policies, procedures, and customer service standards effectively.
Leasing Agent
Career Strategies Inc
Lompoc
09.2024 - 12.2025
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Detailed application requirements and answered questions from prospective tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Oversaw daily operations, maintenance, and administration of various properties.
- Inspected vacant units and ensured they were ready for showings.
- Performed administrative duties such as filing paperwork and updating databases.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
Players' Club Representative
Chumash Casino
Santa Ynez
02.2022 - 11.2023
- Assisted guests in signing up for the Player's Club membership and explained the various membership tiers.
- Processed guest applications, verified accuracy of information, and updated records accordingly.
- Explained rules, regulations, and procedures to new members regarding usage of their club cards.
- Educated existing members on additional benefits they may be eligible for based on their tier level status.
- Maintained accurate records of all player activity including deposits, withdrawals, wins and losses.
- Developed positive relationships with customers through excellent interpersonal skills in order to increase loyalty among players.
- Participated in team meetings where ideas were shared on how best to improve service delivery within the Player's Club department.
Front End Cashier
Ross Dress for Less
Lompoc
06.2021 - 02.2022
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Learned roles of other departments to provide coverage and keep store operational.
Sandwich Artist
SUBWAY®Restaurants
Lompoc
08.2018 - 11.2020
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Followed established procedures for handling money transactions accurately.
Education
High School Diploma -
Cabrillo High School
Lompoc, CASkills
- Guest Relations
- Call Documentation
- Customer Service
- Computer Skills
- Professional telephone demeanor
- Attention to Detail
- Team building
- Organizational Skills
- Multitasking
- Account updating
- Reliability
- Fair housing policies
- Administrative support
- Lease administration
- Resident relations
- Maintenance coordination
- Record keeping
- Time management
Timeline
Assistant Community Manager
Asset Living
12.2025 - Current
Leasing Agent
Career Strategies Inc
09.2024 - 12.2025
Players' Club Representative
Chumash Casino
02.2022 - 11.2023
Front End Cashier
Ross Dress for Less
06.2021 - 02.2022
Sandwich Artist
SUBWAY®Restaurants
08.2018 - 11.2020
High School Diploma -
Cabrillo High School