Kiera Valenti
Lincoln,NE
Summary
Versatile manager with over a decade of experience leading hotel and property operations. Proven ability to train teams, manage schedules, and deliver high service standards. Focused on improving guest satisfaction, controlling costs, and supporting efficient daily operations.
Overview
14
14
years of professional experience
Work History
Assistant Community Manager
East Lake Flats
lincoln, ne
03.2023 - Current
- Managed timely collection of rent payments and enforcement of late fees, maintaining financial stability of the property.
- Addressed resident concerns through clear, professional front office service, while enhancing resident satisfaction.
- Coordinated maintenance requests with onsite team and vendors.
- Supported application screening and completed lease documents for prospective residents.
- Verified the property complied with local, state, and federal housing laws.
- Updated property owner on performance, tenant status, and financial standings to ensure informed decision-making.
- Created and managed online listings across social media and marketing platforms to attract prospective residents, generate leasing leads, and increase occupancy rates.
Assistant General Manager
The New Victorian Suites Hotel
Lincoln, NE
04.2013 - 11.2023
- Supervised front desk, housekeeping, and guest service operations.
- Coordinated staff schedules and daily labor assignments to ensure optimal shift coverage.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints promptly, enhancing guest satisfaction through professional service.
- Trained associates on guest service standards and property procedures.
- Assisted with reservations, check-in, and check-out workflows.
- Supported billing, cash handling, and daily audit tasks.
- Communicated with vendors and maintenance teams on property needs.
- Monitored inventory levels and managed stock orders to maintain operational efficiency.
Education
GED -
Northeast High School
Lincoln, NE06-2009
Skills
- Hotel & Property Management
- Guest relations
- Revenue management
- Marketing Strategies
- Operations Management
- Budgeting & Cost Control
- Microsoft Excel
- Microsoft Word
- Team leadership
- Office administration
- Task prioritization
- Conflict resolution
Accomplishments
- Nominee for Stars of Excellence Award two years in a row, by Nebraska apartment of associations.
Timeline
Assistant Community Manager
East Lake Flats
03.2023 - Current
Assistant General Manager
The New Victorian Suites Hotel
04.2013 - 11.2023
GED -
Northeast High School