Elizabeth Flores Sandoval
Customer Service/Property Management
Wenatchee,WA
Summary
Dedicated professional with a strong work ethic and a positive attitude, committed to achieving excellence in all tasks. Brings 3 years of experience in property management, specializing in customer service, tenant relations, and administrative operations. Proficient in Yardi, On-Site, Knock, and Rent Dynamics, with proven organizational and communication skills. Bilingual with a track record of managing leasing inspections, rent collection, and compliance with fair housing standards, ensuring exceptional resident service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Community Manager
Coast Property Management
Wenatchee, WA
09.2023 - Current
- Delivered exceptional resident response by providing excellent customer service, addressing feedback, and resolving concerns promptly.
- Manage rent collections and payment processing ensuring timely and accurate transactions.
- Managed resident relations through excellent customer service, policy implementation, resident feedback resolution, and efficient rent payment processing.
- Maintain records on all aspects of management activity and submit required documents and reports, as necessary.
- Conducted property tours for prospective residents, leveraging market knowledge to attract tenants and support high occupancy rates.
- Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents.
- Coordinated hiring process to select qualified candidates for open positions, enhancing team capability.
- Contribute to a positive team environment and resident base.
Opthalmic Technician
Confluence Health
Wenatchee, WA
11.2022 - 09.2023
- Takes patients' vitals and patient history.
- Check Eye pressure
- Check vision acuity
- Refraction
- Perform different testing.
Customer Service Representative
Southwest Florida Eye Care
Cape Coral, FL
06.2020 - 10.2022
- Greeted every patient arriving at the clinic to ensure a welcoming atmosphere.
- Handled phone calls to provide information and support, addressing patient inquiries efficiently.
- Checking in/out patients
- Collect copayments
- Schedule appointments
- Prep charts
- Verified and obtain referral and or insurances authorization.
- Completed cross training for eye tech and front desk positions to enhance service versatility.
Front Desk Supervisor
ADCS Clinics/Cambio Dermatology
Cape Coral, FL
09.2013 - 06.2020
- Trained new front desk staff across three offices, ensuring consistent service standards.
- Perform all duties as: checking in and out patients.
- Greetings and welcoming patients.
- Collected co-payments from patients at front desk.
- Coordinated appointment scheduling, enhancing office workflow and patient experience.
- Prep charts for the week
- Verify insurances and obtain referrals or authorizations.
- Make weekly/monthly schedules
- Managed phone communications, providing timely support and information to patients.
Education
High school diploma -
Miami Sunset Senior High School
Miami, FL06-1992
Skills
- Property Management
- Property Administration
- Property Leasing
- Yardi
- On-Site
- Regulatory compliance
- Tenant Relations
- Customer relationship management
- Customer Interaction
- Team Training
- Employee Coordination
- Staff Development
- Multitasking
- Problem solver
- Adaptability and flexibility
- Communication Systems
Languages
- Spanish, Fluent
- English, Fluent
Job Title
Property Management/Customer Service Representative
Timeline
Assistant Community Manager
Coast Property Management
09.2023 - Current
Opthalmic Technician
Confluence Health
11.2022 - 09.2023
Customer Service Representative
Southwest Florida Eye Care
06.2020 - 10.2022
Front Desk Supervisor
ADCS Clinics/Cambio Dermatology
09.2013 - 06.2020
High school diploma -
Miami Sunset Senior High School