Audrianna Thomas
Chicago,IL
Overview
5
5
years of professional experience
Work History
Patient Escort
Aperion Care
Chicago, IL
03.2023 - 03.2024
- Greeted and welcomed patients in a friendly manner.
- Assisted patients to their destinations, such as waiting rooms or medical examination rooms.
- Provided wheelchairs to those who needed assistance with mobility.
- Accompanied ambulatory patients to different departments within the hospital facility.
- Transported discharged patients from the hospital to their homes or other facilities as necessary.
- Maintained patient confidentiality and ensured that all HIPAA requirements were met.
- Answered any questions about the hospital and its services asked by visitors or patients.
- Ensured that all areas of the facility were clean and orderly for incoming patients.
- Provided emotional support to anxious patients prior to examinations or treatments.
- Assisted nursing staff with medical equipment setup and delivery of medications when required.
- Served as an advocate for vulnerable populations such as elderly persons or children.
- Attended training sessions related to proper patient handling techniques.
- Greeted patient and explained transport plan and destination.
Sales Associate
Paidgirl boutique
Chicago
01.2019 - 12.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
Barista
Starbucks
Evergreen Park, Illinois
09.2022 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Education
High School Diploma -
Robeson High School
Chicago06-2008
Skills
- Medical terminology knowledge
- Patient confidentiality
- Wheelchair assistance
- First-aid and CPR
- Transportation safety
- Mortuary collaboration
- Regulatory Compliance
- Patient rapport building
- Emotional Support
- Mobility Assistance
- Customer Service
- Returns processing
- Customer Assistance
- POS Systems
- Payment Collection
- Payment Processing
- Cash Handling
- Product restocking
- Product Recommendations
- Ordering and stocking
- Point of Sale proficiency
- Food Preparation
- Up-selling
- Espresso machine operation
- Opening and closing duties
- Dining room maintenance
- Soft selling
- Display case merchandising
- Food Running
- Table Bussing
- Coffee and tea expertise
- Cooking
- Team Player
- Cash Register Operation
- Point of sale operation
- Sandwich preparation
- Professional Demeanor
Timeline
Patient Escort
Aperion Care
03.2023 - 03.2024
Barista
Starbucks
09.2022 - 01.2023
Sales Associate
Paidgirl boutique
01.2019 - 12.2023
High School Diploma -
Robeson High School