Audrianna Truss
Romulus
Summary
Dynamic professional with a strong background in training and development, known for effective communication and relationship management. Successfully improved team performance through targeted training, feedback, and collaboration, enhancing overall customer satisfaction and compliance with health regulations.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Crew Trainer
McDonald's
Romulus
06.2022 - Current
- Trained new crew members on food safety and service standards.
- Supervised daily operations to maintain quality and efficiency in service.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Monitored inventory levels and restocked supplies as needed.
- Assisted in resolving customer complaints to enhance satisfaction.
- Conducted training sessions on equipment use and maintenance procedures.
- Provided ongoing feedback to team members to improve performance and teamwork.
- Ensured compliance with health regulations and company policies consistently.
- Stayed up to date on requirements of all team positions to optimize training.
- Provided constructive feedback and one-on-one coaching to employees.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Assisted management in developing strategies to improve customer service standards.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
Education
Belleville High School
Belleville, MISkills
- Training and development
- Food safety compliance
- Customer service enhancement
- Team scheduling
- Sales
- Effective communication
- Role modeling
- Multitasking and organization
- Relationship management
- Sanitation and cleaning
References
References available upon request.
Timeline
Crew Trainer
McDonald's
06.2022 - Current
Belleville High School