Audriona Guerra
Denver,CO
Summary
Proven track record of enhancing customer satisfaction and sales at Walgreens through effective communication and upselling techniques. Adept at managing high-volume transactions with accuracy and fostering positive relationships. Excels in teamwork, complaint resolution, and maintaining stock levels, demonstrating a strong work ethic and patience under pressure.
Overview
3
3
years of professional experience
Work History
CSA
Walgreens
Denver, CO
08.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Amazon
Amazon
Den2
06.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Panera Bread
Aurora, CO
03.2023 - 06.2024
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Little Ceasars Pizza
Aurora, CO
02.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Cashier
Chipotle
Aurora
01.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School -
Vista Peak Preparatory
Aurora, CO05.2023
Skills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Up-selling and Cross-selling
- Complaint handling
- Call center operations
- Complaint resolution
- Cash handling
- Payment processing
- Technical support
- Refund processing
- Teamwork and collaboration
- Customer service
- Sales and upselling
Timeline
CSA
Walgreens
08.2024 - Current
Amazon
Amazon
06.2024 - 09.2024
Cashier
Panera Bread
03.2023 - 06.2024
Cashier
Little Ceasars Pizza
02.2023 - 05.2024
Cashier
Chipotle
01.2022 - 06.2023
High School -
Vista Peak Preparatory